Absolutely Appalling Service From RAM Couriers – Parcel Lost & No Accountability

I sent a parcel with RAM Couriers that was collected on Friday, 5 December. Today is the 11th of December and my parcel is still stuck in their hub with zero movement. I have contacted their customer care line every single day this week—multiple times a day—and every time I get told the same thing: “We will escalate your query and someone will call you back.” Nobody has ever called me back.

Today I was told that waybills were ********** parcels in their hub and that there are many packages lying there with no identification. My parcel is probably one of these, but they cannot give me any solution or timeline. This is absolutely shocking.

Even their own delivery staff openly admit how bad things are at their Cape Town hub. For a national courier company to operate like this is unacceptable. No accountability, no proactive communication, no urgency, and zero care for customers’ parcels.

RAM Couriers has delivered nothing but frustration, stress and terrible service. I will never use them again and strongly advise others to think twice before entrusting RAM with their parcels.