Absolutely Appalling Service
Was advised that my parcel was due for delivery yesterday. When I tracked it this morning I was told that it had not been delivered for some unspecified reason and would be rescheduled in due course. I spent all day yesterday at home waiting for this parcel - so the fault did not lie with me. Still waiting for the call when I complained that it hadn't been collected initially (took over 2 weeks to fetch from my house) so I don't believe they care about complaints at all - regrettably this is the company that Froggie choses to use!
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Replies (2)'s updateReviewer Update
06 Jun 2023, 16:18I have received the parcel. Someone however should have got hold of me the day it was originally supposed to be delivered to advise during the afternoon that it was not going to be delivered and why - and scheduled a time for the following day - none of this happened, Ram staff are arrogant enough to believe that clients just have the time to wait for them. If I hadn't phoned I wouldn't even had known that the delivery had been scheduled for the next day... but then it took 2 weeks to pick up the parcel in the first place so I guess I should have been used to your appalling service - it would appear that customers are the least important part of your delivery train. I will not purchase anything from Froggie again because of your delivery... and they know it!
's update06 Jun 2023, 16:18
Reviewer Update
I have received the parcel. Someone however should have got hold of me the day it was originally supposed to be delivered to advise during the afternoon that it was not going to be delivered and why - and scheduled a time for the following day - none of this happened, Ram staff are arrogant enough to believe that clients just have the time to wait for them. If I hadn't phoned I wouldn't even had known that the delivery had been scheduled for the next day... but then it took 2 weeks to pick up the parcel in the first place so I guess I should have been used to your appalling service - it would appear that customers are the least important part of your delivery train. I will not purchase anything from Froggie again because of your delivery... and they know it!
Ram Hand To Hand Couriers's replyOfficial
06 Jun 2023, 16:39We understand that you depended on us to deliver your parcel seamlessly as promised and deeply regret that we failed to provide the high standard of service you've expected from us. I know how frustrating this must've been and sincerely apologize for the inconvenience caused. We are grateful to hear that you were able to receive your parcel under the circumstances.
Thank you for your feedback, every bit of feedback like this does so much to help us further develop our services and prevent such from happening again in the future. We appreciate your patience with us, I’m confident your next experience with us will be up to your expectations.
Take care.
Thank you for your feedback, every bit of feedback like this does so much to help us further develop our services and prevent such from happening again in the future. We appreciate your patience with us, I’m confident your next experience with us will be up to your expectations.
Take care.
Ram Hand To Hand Couriers's reply06 Jun 2023, 16:39
Official
We understand that you depended on us to deliver your parcel seamlessly as promised and deeply regret that we failed to provide the high standard of service you've expected from us. I know how frustrating this must've been and sincerely apologize for the inconvenience caused. We are grateful to hear that you were able to receive your parcel under the circumstances.
Thank you for your feedback, every bit of feedback like this does so much to help us further develop our services and prevent such from happening again in the future. We appreciate your patience with us, I’m confident your next experience with us will be up to your expectations.
Take care.
Thank you for your feedback, every bit of feedback like this does so much to help us further develop our services and prevent such from happening again in the future. We appreciate your patience with us, I’m confident your next experience with us will be up to your expectations.
Take care.