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Natasha C
1 reviews | Active since Feb 2019
21 Feb 2022, 10:22
Absolute shocking service
Horrible service and attitude. Had wrong details and after new arrangements were made they returned to sender.
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Replies (4)0
Replies (4)
Ram Hand To Hand Couriers's replyOfficial
21 Feb 2022, 16:57Good day Natasha.
We are sorry for the experience you had with the delivery attempt of your parcel.
Please provide to us the tracking number for your parcel so that we can be able to investigate what has transpired.
Kind regards.
We are sorry for the experience you had with the delivery attempt of your parcel.
Please provide to us the tracking number for your parcel so that we can be able to investigate what has transpired.
Kind regards.
Ram Hand To Hand Couriers's reply21 Feb 2022, 16:57
Official
Good day Natasha.
We are sorry for the experience you had with the delivery attempt of your parcel.
Please provide to us the tracking number for your parcel so that we can be able to investigate what has transpired.
Kind regards.
We are sorry for the experience you had with the delivery attempt of your parcel.
Please provide to us the tracking number for your parcel so that we can be able to investigate what has transpired.
Kind regards.
Ram Hand To Hand Couriers's replyOfficial
22 Feb 2022, 08:17Vodacom did not authorise the Change Of Address and we had to return the parcel back to the sender as per service level agreement with our client.
Ram Hand To Hand Couriers's reply22 Feb 2022, 08:17
Official
Vodacom did not authorise the Change Of Address and we had to return the parcel back to the sender as per service level agreement with our client.
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Natasha C's updateReviewer Update
22 Feb 2022, 08:19Good day, you only tried once and according to Vodacom you have to try 3 times.
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Natasha C's update22 Feb 2022, 08:19
Reviewer Update
Good day, you only tried once and according to Vodacom you have to try 3 times.
Ram Hand To Hand Couriers's replyOfficial
22 Feb 2022, 09:57We only attempt delivery twice for Vodacom consignments.
The reason that the attempt was made once, was because you have requested for a Change Of Address and it was never authorised by Vodacom. We were eventually obligated to return the parcel back to them.
We could not keep on attempting delivery at an old address you have declared to be incorrect.
The reason that the attempt was made once, was because you have requested for a Change Of Address and it was never authorised by Vodacom. We were eventually obligated to return the parcel back to them.
We could not keep on attempting delivery at an old address you have declared to be incorrect.
Ram Hand To Hand Couriers's reply22 Feb 2022, 09:57
Official
We only attempt delivery twice for Vodacom consignments.
The reason that the attempt was made once, was because you have requested for a Change Of Address and it was never authorised by Vodacom. We were eventually obligated to return the parcel back to them.
We could not keep on attempting delivery at an old address you have declared to be incorrect.
The reason that the attempt was made once, was because you have requested for a Change Of Address and it was never authorised by Vodacom. We were eventually obligated to return the parcel back to them.
We could not keep on attempting delivery at an old address you have declared to be incorrect.