QM
Queen M

1 reviews | Active since Feb 2024

29 Feb 2024, 17:50

*************

I would give no star at all if possible, I was supposed to get my order on the 28th of February but I didn’t,today is the 29th and still I haven’t received it. The delivery guy called around 3 pm and said he’s on his way and around 4:30 I called to ask how far he is and he answered by saying “oh I’m no longer at that side of town, I’ll come tomorrow”. I called the customer service and Lethabo placed me on hold for over 10 minutes, I hanged up and called again and whoever I spoke to on the second call said the driver couldn’t get hold of you. To say i’m livid is an understatement. I would not recommend their services to anyone.

0
Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply01 Mar 2024, 11:50
Official
Good day Queen,

Thank you for reaching out to Ram Hand to Hand Couriers.  I would like to humbly apologize for the delay and any inconvenience we have caused you this is totally unacceptable for us to have not delivered until today as it is due already.  We will monitor the parcel with our couriers and ensure that we deliver without fail today.