A-to-B lots of hassle delivery

So much for a company that offers "A-to-B seamless delivery". I have spent over 2 hours now on calls with customer service and am still waiting for someone at the Cape Town warehouse to assist and deal with my complaint. Every time I get told "sorry and they will escalate". Their driver "attempted" to deliver on Sunday however he drove so fast on our 40km/hr dirt road that he missed the sign for our farm. When we attempted to go stand their and wait for him to drive past again- he drove so fast past us that he didn't see us. We live in a farming area with lots of animals and children crossing the road. It then said that he failed to deliver because no one was home which is a lie. He then "attempted" delivery again and I phoned RAM to find out where he was and no one could give me an answer except for, "he is still coming". He never arrived. Then phoned again the following morning and was told that it would definitely be delivered today. After a few more calls - I have now been told tomorrow which I am not very hopeful for. As a business owner who uses couriers often-I will definitely never use RAM. It is amazing how Dawn Wing, Take-a-lot and Courier Guy all manage to find us- we are a registered company on Google with easy directions to follow- but RAM cannot.