A HEADACHE!

I honestly feel like your team is not playing their part. I have sent numerous emails, even on the site email portal to try and update my contact number. This is day 2 that I could not receive my delivery. My phone is in for repairs and I have asked that I am called on my mother's number- nothing! No update! No support online! The Live Chat bot or agent (I cannot tell the difference, at this rate.) asked for my Waybill, but sent me some document that, frankly, I do not know the relevance of.