CP
Claudio P
1 reviews | Active since Mar 2009
07 May 2025, 08:20
8 days and still no package collection
Placed and order last tuesday the 28th April. Now May 7th and parcel still has not been collected. Excuse is that the driver did not manage because he ran out of time. The problem this is for every single day! One would think that, those they missed the day before would become priority the next day? Well clearly not!
Helpful (0)
Replies (9)0
Replies (9)CP
Claudio P's updateReviewer Update
07 May 2025, 10:31I have spoken to numerous people the last couple of days, even received phonecalls from your staff and they promissed me it would be collected that day to it not being collected.
So lets hope it does eventually get collected today.
Thanks!
So lets hope it does eventually get collected today.
Thanks!
CP
Claudio P's update07 May 2025, 10:31
Reviewer Update
I have spoken to numerous people the last couple of days, even received phonecalls from your staff and they promissed me it would be collected that day to it not being collected.
So lets hope it does eventually get collected today.
Thanks!
So lets hope it does eventually get collected today.
Thanks!
CP
Claudio P's updateReviewer Update
12 May 2025, 10:26NOw they have gone and lost the parcel.
Like they could not mess it up more than they had already!!!!
Like they could not mess it up more than they had already!!!!
CP
Claudio P's update12 May 2025, 10:26
Reviewer Update
NOw they have gone and lost the parcel.
Like they could not mess it up more than they had already!!!!
Like they could not mess it up more than they had already!!!!
CP
Claudio P's updateReviewer Update
12 May 2025, 10:28PS call centre staff of uselss, incompotent and rude!
CP
Claudio P's update12 May 2025, 10:28
Reviewer Update
PS call centre staff of uselss, incompotent and rude!
CP
Claudio P's updateReviewer Update
12 May 2025, 10:34This is how Ram Whatsapp staff respond to their customers!
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image.png 604.4 KB
CP
Claudio P's update12 May 2025, 10:34
Reviewer Update
This is how Ram Whatsapp staff respond to their customers!
image.png 604.4 KB
image.png 604.4 KB
CP
Claudio P's updateReviewer Update
12 May 2025, 11:27If it has, then why can they not give me the DHL reference number then?
I would say that is lost until found!
I would say that is lost until found!
CP
Claudio P's update12 May 2025, 11:27
Reviewer Update
If it has, then why can they not give me the DHL reference number then?
I would say that is lost until found!
I would say that is lost until found!
CP
Claudio P's updateReviewer Update
12 May 2025, 15:29Thanks for supplying me with the DHL reference.
Looks like my unit was only shipped this morning.
The fact that the DHL reference was unavailable, and could not be given to me this morning shows that there is a serious short coming in your processes and procedures.
The fact that my experience from the point where the package was not collected for days, through to it getting lost in your system, through to not been able to get a DHL reference was nothing short of terrible!
Then arrogance and both yourself and your Whatsapp staff has certainly left a bad taste in my mouth and I will certaily not be making use of your services in the futute.
Looks like my unit was only shipped this morning.
The fact that the DHL reference was unavailable, and could not be given to me this morning shows that there is a serious short coming in your processes and procedures.
The fact that my experience from the point where the package was not collected for days, through to it getting lost in your system, through to not been able to get a DHL reference was nothing short of terrible!
Then arrogance and both yourself and your Whatsapp staff has certainly left a bad taste in my mouth and I will certaily not be making use of your services in the futute.
CP
Claudio P's update12 May 2025, 15:29
Reviewer Update
Thanks for supplying me with the DHL reference.
Looks like my unit was only shipped this morning.
The fact that the DHL reference was unavailable, and could not be given to me this morning shows that there is a serious short coming in your processes and procedures.
The fact that my experience from the point where the package was not collected for days, through to it getting lost in your system, through to not been able to get a DHL reference was nothing short of terrible!
Then arrogance and both yourself and your Whatsapp staff has certainly left a bad taste in my mouth and I will certaily not be making use of your services in the futute.
Looks like my unit was only shipped this morning.
The fact that the DHL reference was unavailable, and could not be given to me this morning shows that there is a serious short coming in your processes and procedures.
The fact that my experience from the point where the package was not collected for days, through to it getting lost in your system, through to not been able to get a DHL reference was nothing short of terrible!
Then arrogance and both yourself and your Whatsapp staff has certainly left a bad taste in my mouth and I will certaily not be making use of your services in the futute.
Ram Hand To Hand Couriers's replyOfficial
12 May 2025, 15:36this was delivered on the 8th already , DHL never wrotr the ref on the Proof of delivery hence we had to query with them
Ram Hand To Hand Couriers's reply12 May 2025, 15:36
Official
this was delivered on the 8th already , DHL never wrotr the ref on the Proof of delivery hence we had to query with them
Ram Hand To Hand Couriers's replyOfficial
12 May 2025, 15:36this was delivered on the 8th already , DHL never wrotr the ref on the Proof of delivery hence we had to query with them
Ram Hand To Hand Couriers's reply12 May 2025, 15:36
Official
this was delivered on the 8th already , DHL never wrotr the ref on the Proof of delivery hence we had to query with them
CP
Claudio P's updateReviewer Update
13 May 2025, 08:16This is precisely the problem.
Rather than sit back an aknowledge that you guys have messedup, you try come back and try justify everything.
If you honestly think, a package that should have taken about 3-4 days to be delivered, took over 16 days(not sure, it has not arrived yet) is in your mind is accetable, and rather than appologise to the customer, you come out with arrogance and attach the client for them being angry!
I wish you guys well in your future business dealings!
Rather than sit back an aknowledge that you guys have messedup, you try come back and try justify everything.
If you honestly think, a package that should have taken about 3-4 days to be delivered, took over 16 days(not sure, it has not arrived yet) is in your mind is accetable, and rather than appologise to the customer, you come out with arrogance and attach the client for them being angry!
I wish you guys well in your future business dealings!
CP
Claudio P's update13 May 2025, 08:16
Reviewer Update
This is precisely the problem.
Rather than sit back an aknowledge that you guys have messedup, you try come back and try justify everything.
If you honestly think, a package that should have taken about 3-4 days to be delivered, took over 16 days(not sure, it has not arrived yet) is in your mind is accetable, and rather than appologise to the customer, you come out with arrogance and attach the client for them being angry!
I wish you guys well in your future business dealings!
Rather than sit back an aknowledge that you guys have messedup, you try come back and try justify everything.
If you honestly think, a package that should have taken about 3-4 days to be delivered, took over 16 days(not sure, it has not arrived yet) is in your mind is accetable, and rather than appologise to the customer, you come out with arrogance and attach the client for them being angry!
I wish you guys well in your future business dealings!