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letticiakalashe L
1 reviews | Active since Feb 2017
15 Dec 2024, 11:16
6 days and RAM is failing to deliver a NEXT DAY delivery package
They received my parcel on 9 December and it is now 15 December and they attempted to deliver two tomes and today is 15 December and still no delivery.
Big issue is BobGo has been updating them on the correct cellphone number to call for delivery since 11 December and I myself has been calling RAM and there is ABSOLUTELY no answer on their lines.
Today is the 3rd attempt to deliver and the BOBGO sent me an email to advise the package is out for delivery BUT no SMS from RAM. This means they will say it is a failed attempt but they are mot REACHAN. even BobGo is struggling to contact the courier company
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Ram Hand To Hand Couriers's replyOfficial
17 Dec 2024, 14:38Good day Letticia,
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual.
Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We do humbly apologies for delay caused . We are glad that the parcel has been successfully delivered.
Thank you
Ram Management
We do humbly apologies for delay caused . We are glad that the parcel has been successfully delivered.
Thank you
Ram Management
Ram Hand To Hand Couriers's reply17 Dec 2024, 14:38
Official
Good day Letticia,
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual.
Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We do humbly apologies for delay caused . We are glad that the parcel has been successfully delivered.
Thank you
Ram Management
We do humbly apologies for delay caused . We are glad that the parcel has been successfully delivered.
Thank you
Ram Management