HK
Hennie K

1 reviews | Active since Nov 2010

09 Dec 2015, 09:21

48 Hours - no show to collect

48 hours after booking an express delivery from RAM and still no collection, no feedback on why the delay! <br> Spoke to Donovan yesterday afternoon 15:44 to find out what is going on. Was told it will sorted ASAP and will give feedback. Well no surprise that didn't happen either! <br> <br> Phoned today at 9:05 asking for a refund as RAM made me look like a FOOL to my client that was suppose to receive his parcel that he paid for yesterday afternoon. <br> Lets see how pathetic and inefficient RAM is going to be on returning my money back to me!<br> <br> <br> ____<br> Waybill no Reference Date Movement<br> RL*** RAM-WEBSITE_***15-12-07 09:02:45 AM CONSIGNED IN RAM ONLINE CASH SALES ACCOUNT.<br> RL*** RAM-WEBSITE_***15-12-07 09:02:56 AM COLLECTION REQUESTED BY HENNIE KLOPPERS - (RANDBURG ).<br> RL*** RAM-WEBSITE_***15-12-07 02:59:36 PM COLLECTION ASSIGNED TO MSIMANGA, JABULANI (TTL934GP).<br> _____<br>

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Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply09 Dec 2015, 11:21
Official
Hello abhk101,

Thank you for bringing this to our attention

I sincerely apologise for any inconvenience caused.

I have tried calling you on the numbers provided but unfortunately you were not available,

To remedy the situation I will have my driver collect your parcel today and delivered today to its destination.

Once again we at RAM apologise for the delay

Warm regards