10 phone calls, 1 email, 1 online chat, 5 days and 0 packages

If you have any other option at all - please choose that one.

10 phonecalls 1 email 1 online chat 5 days 0 packages

On Tues 19 Nov I Booked and paid for express to be delivered by 11am. I missed the 3pm cutoff for same day pickup, so it was going to be collected before 5pm Wed 20th, and delivered by 10.30am Thurs 21 Nov. * Ram failed to collect on Tues or Wed. They had more than 24hrs to collect * Then they failed to send to CPT

10 phonecalls with numerous promises to call back (didn't happen), an unanswered email, an unanswered online chat...

And now it won't be delivered before Monday 25th. That's 6 days after booking and 4 days too late.

I should have driven the 450km to fetch it myself.

But they're saying "it should" be delivered by 10.30am. (That's Monday... 4 days late, but I'm still not holding my breath).

BTW - Rams, in case you read this - When your call centre staff put someone on hold, there is no music. sometimes there are a few beeps, but then it's silence. It feels like they have hung up or sent you into a parallel universe. Just adds to the overall feeling of incompetence. But you could address that easily. Call Centre staff are pleasant, but can't really do anything to solve problems.