Disgusted

Worst people to deal with,my ceiling has been rotting ,I contacted rak properties I was told that it is my fault and I need fix it this is going on for the passed 2 years now, Water is leaking from the ceiling ,which is causing this,hiw is this my fault ? this is so unhygienic ,and they don't care,then I get a bill to pay for sewerage R535 on my latest statement. What is this? Guys for your own good do not deal with this agency they a bunch of con artists.