Rak property
Unclaimed Business
|1.3|4 Reviews (last 12 months)|This business does not respond to reviews
Rak property
Unclaimed Business
|1.3
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|4 Reviews
Oct '25 - Sep '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePA
Pedro A
1 reviews | Active since Feb 2025
7 Sept 2026, 15:44
Unfair deposit deductions and refusal to adjust quote – RAK Property (***)
I am lodging a complaint regarding RAK Property's rental management department regarding ******** deposit withholding attempts following my lease termination at 85 Woodlake, Dann Road. The agency is insisting on charging me for repainting an entire living room wall due to minor Prestik marks, as well as carpet cleaning/stain charges for pre-existing carpet conditions. When I requested a revised quote excluding these items, the representative (Hanver) refused, stating they will not adjust the quote. Under South African rental laws, tenants are not responsible for pre-existing damage or general wear and tear, nor can an agency demand a property be returned in superior condition to how it was received. RAK Property's refusal to negotiate or provide a fair quote is unacceptable. I am in the process of lodging a formal complaint with the Gauteng Rental Housing Tribunal and PPRA. I advise other tenants to document every detail meticulously when renting through this agency.
Helpful (0)
|Replies (0)PA
Pedro A
1 reviews | Active since Feb 2025
7 Sept 2026, 15:44
Unfair deposit deductions and refusal to adjust quote – RAK Property (***)
I am lodging a complaint regarding RAK Property's rental management department regarding ******** deposit withholding attempts following my lease termination at 85 Woodlake, Dann Road. The agency is insisting on charging me for repainting an entire living room wall due to minor Prestik marks, as well as carpet cleaning/stain charges for pre-existing carpet conditions. When I requested a revised quote excluding these items, the representative (Hanver) refused, stating they will not adjust the quote. Under South African rental laws, tenants are not responsible for pre-existing damage or general wear and tear, nor can an agency demand a property be returned in superior condition to how it was received. RAK Property's refusal to negotiate or provide a fair quote is unacceptable. I am in the process of lodging a formal complaint with the Gauteng Rental Housing Tribunal and PPRA. I advise other tenants to document every detail meticulously when renting through this agency.
0
Replies (0)KN
Kipenda N
1 reviews | Active since Nov 2015
24 Jul 2026, 08:49
Unprofessional Service and Complete Waste of Our Time
I am extremely disappointed with the level of service I received from RAK Property. We had a property viewing scheduled for 18:00 yesterday. At 16:03, the agent, Hanver ***), called me, but I missed the call. I returned his call at 16:50, and we confirmed that the viewing would still take place at 18:00. My family and I arrived at the complex at 17:31, well before the scheduled appointment. I called Hanver to let him know we had arrived, and he told me that he would only be at the complex at 18:00. We waited in our car as instructed. By 18:02, no one had arrived, so I sent a WhatsApp message to the RAK Property number but received no response. At 18:08, I sent Hanver a direct text message asking when they would be arriving. Again, there was no response. At 18:12, I called Hanver to find out whether the viewing was still taking place. His first response was, "What viewing?" After I reminded him of the property and the appointment, he told me that "It's 18:15 now, the viewing was at 18:00, so the lady has already left." This made absolutely no sense because we had been parked outside the complex since 17:31. We had informed him that we had arrived, waited patiently for over 30 minutes, and had tried multiple times to contact both him and RAK Property without receiving any response. When I explained this, instead of apologizing or taking responsibility, Hanver accused me of "giving him attitude." I then informed him that we had been waiting outside with our young child in the car for over half an hour and that he had made no effort to meet us or communicate with us. At that point, I cancelled the viewing. This experience showed a complete lack of professionalism, poor communication, and no respect for clients' time. If an appointment cannot be honored, the least a client deserves is a phone call or message. Instead, we were left waiting outside with a baby, only to be treated dismissively and blamed for a situation that was entirely avoidable. I sincerely hope RAK Property addresses this matter internally, as no prospective tenant or buyer should have to experience such poor customer service.
Helpful (0)
|Replies (0)KN
Kipenda N
1 reviews | Active since Nov 2015
24 Jul 2026, 08:49
Unprofessional Service and Complete Waste of Our Time
I am extremely disappointed with the level of service I received from RAK Property. We had a property viewing scheduled for 18:00 yesterday. At 16:03, the agent, Hanver ***), called me, but I missed the call. I returned his call at 16:50, and we confirmed that the viewing would still take place at 18:00. My family and I arrived at the complex at 17:31, well before the scheduled appointment. I called Hanver to let him know we had arrived, and he told me that he would only be at the complex at 18:00. We waited in our car as instructed. By 18:02, no one had arrived, so I sent a WhatsApp message to the RAK Property number but received no response. At 18:08, I sent Hanver a direct text message asking when they would be arriving. Again, there was no response. At 18:12, I called Hanver to find out whether the viewing was still taking place. His first response was, "What viewing?" After I reminded him of the property and the appointment, he told me that "It's 18:15 now, the viewing was at 18:00, so the lady has already left." This made absolutely no sense because we had been parked outside the complex since 17:31. We had informed him that we had arrived, waited patiently for over 30 minutes, and had tried multiple times to contact both him and RAK Property without receiving any response. When I explained this, instead of apologizing or taking responsibility, Hanver accused me of "giving him attitude." I then informed him that we had been waiting outside with our young child in the car for over half an hour and that he had made no effort to meet us or communicate with us. At that point, I cancelled the viewing. This experience showed a complete lack of professionalism, poor communication, and no respect for clients' time. If an appointment cannot be honored, the least a client deserves is a phone call or message. Instead, we were left waiting outside with a baby, only to be treated dismissively and blamed for a situation that was entirely avoidable. I sincerely hope RAK Property addresses this matter internally, as no prospective tenant or buyer should have to experience such poor customer service.
0
Replies (0)MS
Mari S
1 reviews | Active since Nov 2018
7 Jul 2026, 21:08
Be VERY CAREFUL
One star is an absolute understatement. I only wish we had read the reviews before my fiancé signed the lease. Before making any improvements to the property, I personally spoke to the owner and obtained full permission to upgrade the unit. I paid for these upgrades entirely out of my own pocket, leaving the property in a better condition than when we moved in. When we moved out, even the rental agent thanked us for leaving the property in an immaculate condition. Despite this, our final statement included a R750 cleaning fee for only two rooms, as well as an inspection fee that was charged two weeks before we moved out—even though no inspection had taken place at that stage. According to the final statement, my fiancé was due a refund of almost R3,000 in credit. However, when the payment was finally made today, he received only R180.64, with no satisfactory explanation for the massive discrepancy. This has been an incredibly disappointing experience, and I would strongly encourage anyone considering renting through this agency to carefully review all feedback and scrutinize every charge on their statements. If it were possible, I would give this company a -0-star rating.
Helpful (0)
|Replies (0)MS
Mari S
1 reviews | Active since Nov 2018
7 Jul 2026, 21:08
Be VERY CAREFUL
One star is an absolute understatement. I only wish we had read the reviews before my fiancé signed the lease. Before making any improvements to the property, I personally spoke to the owner and obtained full permission to upgrade the unit. I paid for these upgrades entirely out of my own pocket, leaving the property in a better condition than when we moved in. When we moved out, even the rental agent thanked us for leaving the property in an immaculate condition. Despite this, our final statement included a R750 cleaning fee for only two rooms, as well as an inspection fee that was charged two weeks before we moved out—even though no inspection had taken place at that stage. According to the final statement, my fiancé was due a refund of almost R3,000 in credit. However, when the payment was finally made today, he received only R180.64, with no satisfactory explanation for the massive discrepancy. This has been an incredibly disappointing experience, and I would strongly encourage anyone considering renting through this agency to carefully review all feedback and scrutinize every charge on their statements. If it were possible, I would give this company a -0-star rating.
0
Replies (0)LP
Lindokuhle P
1 reviews | Active since Feb 2021
25 Sept 2025, 04:09
Dissatisfaction with RAK Property
I started dealing with Rak property last year 2024 October to give context. Initially everything looked good until signing the lease and started being rude and unprofessional, with least or no communication. 1st incident, I receive statement different from what was shown on the ad, I enquire immediately via email before payment dates comes and no one responds. Then I pay what was shown on the ad because I deemed it as a mistake , since no one responded. Then I receive a rude WhatsApp message, from Hendricks without doing due diligence, telling me I should have indicated if I was going to struggle to pay and inform him to do due diligence before sending such a message because I had sent an email to enquire but no one responded and sent proof, we addressed it as amicably and went on with our lives. Secondly, I reported multiple issues with the property, which I understand that maintenance is the landlord’s responsibility but no one gave me what will be done and won’t be done. A mere fumigation, I had to do it myself. Surely that is an essential. 3rd, After reporting the main door handle to be faulty, they waited for the door to lock me outside to change the door handle and that was reported in morning but was only replaced around 17:00 ( no sense of urgency) and were even insinuating helping me the following day. 4th reported issue that my unit was flooded because of unit above. They called me 2 months later ****erally) to come and provide assistance (again no sense of urgency and no internal communication) There are other issues but what led to this review.During the discussion of my lease renewal , no one responds to my questions about the lease which was gonna help decide whether on not I renew the lease because instead. I receive email at approximately 3:00Am telling me that my lease has been renewed. No response to my emails about same renewal. Even worst, the renewal back dated by a month when my current lease has been renewed not even officially ended. I hope they learn from this review because every-time I had to deal with them directly it had been a disaster.
Helpful (0)
|Replies (0)LP
Lindokuhle P
1 reviews | Active since Feb 2021
25 Sept 2025, 04:09
Dissatisfaction with RAK Property
I started dealing with Rak property last year 2024 October to give context. Initially everything looked good until signing the lease and started being rude and unprofessional, with least or no communication. 1st incident, I receive statement different from what was shown on the ad, I enquire immediately via email before payment dates comes and no one responds. Then I pay what was shown on the ad because I deemed it as a mistake , since no one responded. Then I receive a rude WhatsApp message, from Hendricks without doing due diligence, telling me I should have indicated if I was going to struggle to pay and inform him to do due diligence before sending such a message because I had sent an email to enquire but no one responded and sent proof, we addressed it as amicably and went on with our lives. Secondly, I reported multiple issues with the property, which I understand that maintenance is the landlord’s responsibility but no one gave me what will be done and won’t be done. A mere fumigation, I had to do it myself. Surely that is an essential. 3rd, After reporting the main door handle to be faulty, they waited for the door to lock me outside to change the door handle and that was reported in morning but was only replaced around 17:00 ( no sense of urgency) and were even insinuating helping me the following day. 4th reported issue that my unit was flooded because of unit above. They called me 2 months later ****erally) to come and provide assistance (again no sense of urgency and no internal communication) There are other issues but what led to this review.During the discussion of my lease renewal , no one responds to my questions about the lease which was gonna help decide whether on not I renew the lease because instead. I receive email at approximately 3:00Am telling me that my lease has been renewed. No response to my emails about same renewal. Even worst, the renewal back dated by a month when my current lease has been renewed not even officially ended. I hope they learn from this review because every-time I had to deal with them directly it had been a disaster.
0
Replies (0)