Where is my voucher as promised?!?!
As per below
Was my first complaint but I quickly received a call saying I will receive vouchers but I have received nothing are we living in stone age to use post?
Packs says 8 portions but only get 7???
I bought the Simple chicken 8 portion burger pack but when opening it there was only 7!! this is really bad service!
Official business reply
Good day
Thank you for taking the time to notify us of your experience with our product and allowing us the opportunity to contact you to resolve your complaint.
Kind regards
RCL Foods Customer Care
Dear Ruan
Please accept our sincere apologies for the inconvenience you have experienced in respect to the voucher that was promised.
At RCL Foods, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your or our own expectations. Upon thorough review of the situation, we narrowed the cause to technical issues caused by a recent system update.
We have tried to contact you to discuss this issue but got through to your voice mail service and left a message however, we can assure you that the voucher that was promised has been processed and will be posted by close of business today.
We deeply value your relationship with RCL Foods and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us via email at *** or directly on ***.
Yours in service,
RCL Foods Customer Care
Dear Ruan
Please accept our sincere apologies for the inconvenience you have experienced in respect to the voucher that was promised.
At RCL Foods, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your or our own expectations. Upon thorough review of the situation, we narrowed the cause to technical issues caused by a recent system update.
We have tried to contact you to discuss this issue but got through to your voice mail service and left a message however, we can assure you that the voucher that was promised has been processed and will be posted by close of business today.
We deeply value your relationship with RCL Foods and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us via email at *** or directly on ***.
Yours in service,
RCL Foods Customer Care