RF
Reona F

1 reviews | Active since Nov 2009

08 Apr 2016, 06:53

Plastic in Simply Chicken Cheese Vienna!!!

On Monday, 04 April, I found a piece of blue plastic inside a Simply Chicken Cheesy Vienna which I had cut up to feed as a snack to my 18 month. I was so shocked and the thought of feeding my baby plastic just really made me so angry with this company. I contacted the company via their Facebook page and sent pics to which they'd asked for my contact details. I responded with my details on the Tuesday morning when I saw the message. They rep****: \Thank you very much Reona. Someone will be in contact with you shortly!\" No one contacted me. The Wednesday, my son asked asked for a Vienna roll. I warmed up the vienna's and my son immediately spotted blue plastic once again this time under the skin of the vienna. I didn't cut this one because I wanted the company to see that I werent trying any tricks. I took pics and contacted them via their Facebook message which pics. Their response was: \"Hi Reona, thank you for sending this through! It has been immediately escalated to the relevant teams as this is a matter of urgency. We apologise for your experience and will be in contact.\" This blows my mind as nobody has contacted me or taken this serious! I'm utterly disgusted."

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Replies (1)
Rainbow Chicken
Rainbow Chicken's reply21 Jul 2016, 10:09
Official

Good day

***

Resolved with Customer Care.

Kind Regards

RCL Foods Customer Care