MISLEADING CONSUMERS

To Whom It May Concern:

My Concern regarding Rainbow Chicken and Sovereign frozen foods. What I find that their product advertising does not match the actual product inside their packaging. I have witnessed that the product read chicken Livers, or chicken Necks, or chicken Hearts and chicken Giblets but after purchasing your preferred product you discover at home that it is a mixture of the above mentioned products.

I actually wasted my time and money letting Rainbow Chicken know about my finding but the responds was negative with attitude that made me believe that it is acceptable and that I have no knowledge of chicken body parts.

I have not yet contacted Sovereign Country Range due to my previous Rainbow Chicken experience.

This was the reply from Mr Zimasa Mtshen with Incident number INC*** on 26 May 2026 and it is called Priority: Medium. Please see below response message>

(For clarity, chicken giblets are defined as the heart, liver (with the gall bladder removed), gizzard, and neck of the chicken. Giblets are classified as edible offal, and this confirms that the product description on our packaging is accurate and not misleading.

As a responsible chicken manufacturer, we are committed to honest and transparent labeling in line with regulatory definitions. To further assist our consumers, we have included a detailed contents declaration on our packaging, allowing customers to make informed purchasing decisions based on their preferences).

My argument was then why call each product as individual items as it was know for decades. This is a total way of misleading the consumer but see below in a message rep**** to me, the understanding RainBow chickens management believes is right>

(As a responsible chicken manufacturer, we are committed to honest and transparent labeling in line with regulatory definitions. To further assist our consumers, we have included a detailed contents declaration on our packaging, allowing customers to make informed purchasing decisions based on their preferences).

Please can you intervene to assure that this type of practices is not allowed and that quality control still exists.