SS
Stephanie S

1 reviews | Active since Jul 2014

04 Dec 2018, 12:08

Disappointed loyal customer

Disappointed loyal customer I bought the simply chicken crispy bakes . Upon opening the package, I discovered the chicken was rotten and a greenish colour and mouldy. - I have the supermarket till slip which I can forward to you. I often buy the rainbow range of burgers, chicken viennas and crispy bakes as my kids love them as a snack , so I am very fami**** on the appearance of the chicken. – I have a picture of the off chicken which I can forward to you

I immediately phoned your customer care line on the pack and the call centre agent, promised to call me back. I am still awaiting the call. I am certain your calls are recorded so you can go back and check for my call. - I have a copy of the call log which I can forward to you

The expiry date on the pack is 19 – 03-2019 , however it was rotten way before that. I have a copy of the package showing the expiry date, which I can forward to you

I am very disappointed that I was not called back as promised by your call centre staff member.

0
Replies (1)
Rainbow Chicken
Rainbow Chicken's reply04 Dec 2018, 17:11
Official
Thank you for taking your time to notify us of your experience with our product and allowing us to contact you to resolve your complaint.

Kind Regards
RCL Foods Customer Care