1 reviews | Active since Jan 2013
Chicken Nuggets - Misleading packaging
<p>Good morning, we thoroughly enjoy your Chicken nuggets - original and cheese flavors - and have for a very long time... that was until yesterday. Last night my wife opened what appeared to be our usual nuggets and noticed not only had the pack pictures changed but so too had the weight - 400g down to 350g. What a disappointment that Rainbow chickens have resorted to deception to sell products like so many others. Same packaging material size BUT lower weight of product. #sad</p>
Good day
REF 499221
Thank you for taking the time to bring this to our attention.
Our representative has contacted you and discussed this complaint.
In addition to this, please note “Cheesies” are different from our old cheese nuggets in that we upped the cheese inclusion.
To ensure we keep the same market price, we dropped the weight from 400g to 350g and discontinued the old cheese nuggets.
Kind regards
RCL Customer Care
Good day
REF 499221
Thank you for taking the time to bring this to our attention.
Our representative has contacted you and discussed this complaint.
In addition to this, please note “Cheesies” are different from our old cheese nuggets in that we upped the cheese inclusion.
To ensure we keep the same market price, we dropped the weight from 400g to 350g and discontinued the old cheese nuggets.
Kind regards
RCL Customer Care
Thanks for the telephone calland explanation. We now understand better why the change. The original Nuggets are still 400g just the "Cheesies" are new at 350g as explained above. Thanks for prompt resolution Rainbow Chickens. Appreciated and great customer service!
Thanks for the telephone calland explanation. We now understand better why the change. The original Nuggets are still 400g just the "Cheesies" are new at 350g as explained above. Thanks for prompt resolution Rainbow Chickens. Appreciated and great customer service!