Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Rain presents a sharply divided experience. Customers consistently praise individual sales and support agents by name for patience and product knowledge, making Customer Service & Support Quality (3.2) the strongest theme. However, the dominant recurring pattern is severe frustration with Billing, Contracts & Account Management (1.0) and Network Reliability & Connection Quality (1.2), where failed cancellations, unauthorised debits and nightly connection collapses appear relentlessly throughout the review period.
Top Strengths:
- •Customer Service & Support Quality: Customer Service & Support Quality (3.2) is carried almost entirely by named individuals. Reviewers repeatedly single out agents such as Siphiwe Kubeka, Mihlali, Zintle, Daniel and Kagiso for patience, clear explanations and genuine ownership, often describing them as the reason they stayed.
Replied to 100% of negative reviews
Reply time on negative reviews: 4h 51m
TrustIndex
6.4
Ranking
#2
in Mobile Networks
Reply Time
3h 34m
NPS Score
-42
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 4h 51m
Nov '25 - Oct '26
Frequently Asked Questions About Rain
What do customers say about Rain?
Based on recent customer reviews, Rain presents a sharply divided experience. Customers consistently praise individual sales and support agents by name for patience and product knowledge, making Customer Service & Support Quality (3.2) the strongest theme. However, the dominant recurring pattern is severe frustration with Billing, Contracts & Account Management (1.0) and Network Reliability & Connection Quality (1.2), where failed cancellations, unauthorised debits and nightly connection collapses appear relentlessly throughout the review period.
What is Rain's biggest strength?
Rain's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Customer Service & Support Quality (3.2) is carried almost entirely by named individuals. Reviewers repeatedly single out agents such as Siphiwe Kubeka, Mihlali, Zintle, Daniel and Kagiso for patience, clear explanations and genuine ownership, often describing them as the reason they stayed.
What are the most common complaints about Rain?
The most common complaint about Rain, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (1.4) is a recurring flashpoint. Customers describe the askRain and Leila chatbots looping the same reboot script, promised billing and technical callbacks that never arrive, and an unmonitored support inbox that closes the email channel entirely.
How does Rain compare to other Fibre & Broadband companies?
Rain scores 1.9 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (3.2); their weakest is Billing & Contracts (1). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →
Is Rain trustworthy?
Rain has a TrustIndex of 6.4 out of 10 on Hellopeter, based on 5,585 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 4 hours 51 min. Hellopeter has tracked Rain across 56,361 total reviews. How is the TrustIndex calculated? →
Recent reviews (5,585)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Overall
No service from tech people. Got *** and get reading of 0 which they don't give any good support. If you want the *** rather look for another service provider. I am paying money foŕ nothing. I will rate them a 0 if I could.
1 reviews | Active since Oct 2026
Overall
No service from tech people. Got *** and get reading of 0 which they don't give any good support. If you want the *** rather look for another service provider. I am paying money foŕ nothing. I will rate them a 0 if I could.
1 reviews | Active since Oct 2026
Terrible
Hi , I stay in Pennington since last week we had no internet connection at all , last week Wednesday the new WiFi router came and till now there is no internet but when month end arrives y'all will want your money paid in full knowing damn well that your internet and service is completely terrible
1 reviews | Active since Oct 2026
Terrible
Hi , I stay in Pennington since last week we had no internet connection at all , last week Wednesday the new WiFi router came and till now there is no internet but when month end arrives y'all will want your money paid in full knowing damn well that your internet and service is completely terrible
1 reviews | Active since Oct 2026
Xerxes was so kind, helpful, and professional throughout the call
Xerxes was so kind, helpful, and professional throughout the call. He made me feel comfortable, and he even made me laugh! 😂❤️ His friendly attitude made the whole experience enjoyable. Thank you for the excellent service, Xerxes! Keep up the great work! ⭐⭐⭐⭐⭐
1 reviews | Active since Oct 2026
Xerxes was so kind, helpful, and professional throughout the call
Xerxes was so kind, helpful, and professional throughout the call. He made me feel comfortable, and he even made me laugh! 😂❤️ His friendly attitude made the whole experience enjoyable. Thank you for the excellent service, Xerxes! Keep up the great work! ⭐⭐⭐⭐⭐
1 reviews | Active since Mar 2024
Am happy with their service,I ordered a loop phone from rain
Am happy with their service,I ordered a loop phone from rain. Can't wait to receive it
1 reviews | Active since Mar 2024
Am happy with their service,I ordered a loop phone from rain
Am happy with their service,I ordered a loop phone from rain. Can't wait to receive it