Unauthorized Debits, Failed Cancellation & 4 Months of Empty Promises (*** & ***2)

I am beyond frustrated with Rain and the absolutely shocking service I have received. I have been dealing with this mess for FOUR MONTHS now, and let me be clear: I am not stopping until every cent taken from me without permission is refunded in full.

For the record, here are the reference numbers Rain gave me — which have resulted in zero action:

***4 – Reversal ticket

***2 – Escalation ticket

Both useless, both ignored.

I opened my Rain account in 2019 under the original “pay then use the service” model and paying every 1st of each month. For years, if I was studying or not using the service, I could skip payment without any issues. Suddenly Rain claims I’m on a different billing agreement — yet they cannot provide proof of any new contract, any signed mandate, or any recording. Nothing. Just empty excuses and endless “escalations.”

I stopped using the service in September 2025 after confirming with your consultant that stopping usage would not affect my account. I requested cancellation and was told it was effective 31 October 2025.

So somebody at Rain needs to explain why:

An unauthorized debit went off in September

Another debit attempt was made in October

And shockingly, a full debit went off on 25 November, long after you confirmed my cancellation

How does a cancelled service still get billed? This is unacceptable.

Your customer care line never answers. But the moment you pretend you want an upgrade, you call back within seconds. The priorities are very clear — sales first, customers never.

I requested a refund in September and was promised it would reflect within 5 working days. It is nearly December and I am still waiting — with nothing but meaningless escalations and empty promises.

Rain has: >Ignored my cancellation >Debited my account without authorization >Failed to provide a debit mandate >Failed to process my refund >Failed to communicate >Disrupted my financial planning for months

Enough is enough.

I am demanding a full refund from September onwards. I am escalating this with ICASA, my bank, and any platform necessary until Rain fixes this mess. I will not let this go.

Rain, this is your final warning: Refund my money, confirm my cancellation in writing, and stop touching my account.

I’m done being patient.

Kabelo ***