Poor customer service

Good day cancelled my Rain month-to-month service in February last year; however, the cancellation was never processed on Rain’s system. As a result, I continue to be billed every month for a service I no longer use. I have logged this matter repeatedly and currently have more than 10 reference numbers related to the cancellation request. Despite this, no resolution has been provided to date. I request that this matter be resolved urgently, my service be cancelled with immediate effect, and the incorrect billing be addressed.