Raceview motors exploit its customers and offers bad service

Good day

Here with a complaint I registered with MFC

my complaint with Raceview motors involving Leslie the sales manager and the deal I made with the dealership, please be informed that this has not been resolved and further developments are Leslie is not taking my calls anymore and has highlighted yesterday 26 November 2020 to the 3rd party dealership client Sakhile to help me in this matter. Sakhile met with Leslie to try and intervene and assist me with updates to what is happening with the vehicle sales of the BMW 2015 320i which is being sold at the dealership as Leslie committed that there’s a pending sale on the vehicle and on the 25 November 2020 the deal will be finalised and the after the vehicle settled.

What came out of this visit by Sakhile to the dealership is that Leslie is selling the vehicle currently at R329 000 vs the R*** he committed to sell the vehicle for, which was part of the agreement we made with me paying the R170 000 when trading in the 2 vehicles I had – Landrover evogue and BMW 320i. Leslie is not forthcoming and honest with keeping to the agreements we made which was used to get me to buy the current vehicle BMW 2019 320d vehicle through them, at this point I am in serious debt and struggling with affordability to pay both BMWs I did not want, this shows trading in bad faith with vulnerable customers and exploitation by the dealership or Leslie to profit at my loss.

I need the dealer principle to be involved this matter to be resolved, or to explore other ways to reverse the initial agreement as Leslie has bridged all agreements. I am really disappointed with the level of service I continue to get from such a big car dealership

Please assist, attached is proof of communications we had with Leslie Maela– which shows lack of interest in communication and confirms dishonesty

Today 01 December 2020 I called Leslie Maela again and he does not pick up my calls, I went to the dealership around 14h30 and he made me wait for him for an hour until I decided to leave at 15h33 because I had other work meetings. This is bad customer service, my advise is that do use this dealership no matter how desperate you are, they explore the vulnerable for a quick buck