Poor workmanship Raceview Motors

I am writing to formally raise my concerns regarding the ongoing mechanical and electrical problems with a Renault Captur that I purchased from Raceview Motors for my daughter following the passing of my wife late last year.

The vehicle was purchased to provide my daughter with reliable transportation to and from university. Based on Raceview Motors' excellent reputation and positive reviews, I entrusted the dealership with this important purchase.

Unfortunately, since taking delivery of the vehicle, we have experienced continuous and recurring faults. These issues have included, among others:

Persistent reverse sensor malfunctions, with warning lights continuously flashing on the dashboard. Fuel tank leakage problems. Intermittent starting difficulties. Various software and sensor-related faults.

The vehicle has been returned to the dealership on multiple occasions for repairs. While the service provided by the sales staff and Dealer Principal has been professional, courteous, and supportive throughout, the underlying issues remain unresolved. Each time the vehicle is returned to us, the same faults eventually reoccur, raising serious concerns about the quality and effectiveness of the repair work carried out.

Most concerning is that the vehicle was returned to us again this week, and the same problems have already resurfaced. This ongoing situation has caused significant inconvenience, frustration, and concern regarding the vehicle's reliability and safety.

Given the repeated failures to permanently rectify these defects, I now feel compelled to escalate this matter to the relevant finance and insurance stakeholders for further review and intervention. While I appreciate the efforts and customer service provided by the dealership staff, the workmanship and repair outcomes have fallen well below reasonable expectations.

I respectfully request urgent attention to this matter and a lasting resolution to the ongoing defects affecting this vehicle.