MVDM
MatthewandLea Van Der Merwe
1 reviews | Active since Feb 2020
01 Jul 2020, 09:27
Never buy a car from Raceview motors
Do not ever buy n car at Raceview Motors they sell you a heap of ****. Bought a car in Feb lockdown in April. 6 May the Turbo goes and today we are told the injectors has gone. Sitting with them for 2 months already and just stories. R60k for everything new of what has gone. Half of the purchase price. Very sad and disgusting
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Replies (2)
RACEVIEW MOTORS / BUYMYCARS / WESELLCARS's replyOfficial
01 Jul 2020, 09:52Good day
We acknowledge the receipt of your complaint. Please could you give us the contact number you used upon purchasing the vehicle?
Thank you
RACEVIEW MOTORS
We acknowledge the receipt of your complaint. Please could you give us the contact number you used upon purchasing the vehicle?
Thank you
RACEVIEW MOTORS
RACEVIEW MOTORS / BUYMYCARS / WESELLCARS's reply01 Jul 2020, 09:52
Official
Good day
We acknowledge the receipt of your complaint. Please could you give us the contact number you used upon purchasing the vehicle?
Thank you
RACEVIEW MOTORS
We acknowledge the receipt of your complaint. Please could you give us the contact number you used upon purchasing the vehicle?
Thank you
RACEVIEW MOTORS
RACEVIEW MOTORS / BUYMYCARS / WESELLCARS's replyOfficial
01 Jul 2020, 12:26Feedback from Sales Representative who sold the car to Mr & Mrs Van Der Merwe:
Prior to the vehicle trouble , I did a courtesy call to Mrs Lea Van Der Merwe. She then mentioned to me that she is happy with the vehicle. But she also mentioned that her husband put in petrol in the vehicle’s tank (by mistake), but that she already took the vehicle to her brother-in-law (who according to her is a mechanic) and that he flushed out the petrol. After about two weeks she called me and said that the vehicle started smoking too much and that the problem has become more severe. She asked what to do. I suggested she contact our GWM workshop to do an investigation. I asked her to mention the petrol incident to our workshop staff. Clearly she did not, as I just spoke to Tiaan (Service Advisor) and Trevor (Service Center Manager), and both of them confirmed that the incident was not mentioned to them by the client.
Prior to the vehicle trouble , I did a courtesy call to Mrs Lea Van Der Merwe. She then mentioned to me that she is happy with the vehicle. But she also mentioned that her husband put in petrol in the vehicle’s tank (by mistake), but that she already took the vehicle to her brother-in-law (who according to her is a mechanic) and that he flushed out the petrol. After about two weeks she called me and said that the vehicle started smoking too much and that the problem has become more severe. She asked what to do. I suggested she contact our GWM workshop to do an investigation. I asked her to mention the petrol incident to our workshop staff. Clearly she did not, as I just spoke to Tiaan (Service Advisor) and Trevor (Service Center Manager), and both of them confirmed that the incident was not mentioned to them by the client.
Thank you
Werner Uys (Sales Representative)
Feedback from GWM SERVICE CENTER ALBERTON:
Customer is coming to see us later this afternoon (01/07/2020), Turbo was repaired and covered by Impact. Customer filled petrol instead of diesel before the vehicle was towed in, after we fitted the Turbo and started the vehicle, it started smoking.
Feedback from GWM SERVICE CENTER ALBERTON:
Customer is coming to see us later this afternoon (01/07/2020), Turbo was repaired and covered by Impact. Customer filled petrol instead of diesel before the vehicle was towed in, after we fitted the Turbo and started the vehicle, it started smoking.
Upon further investigation we found that apart from the Turbo that was faulty, there were 2 x injectors that are faulty as well.
The injectors could only be tested once the turbo was repaired and fitted.
Thank you
Tiaan (GWM Service Advisor)
RACEVIEW MOTORS / BUYMYCARS / WESELLCARS's reply01 Jul 2020, 12:26
Official
Feedback from Sales Representative who sold the car to Mr & Mrs Van Der Merwe:
Prior to the vehicle trouble , I did a courtesy call to Mrs Lea Van Der Merwe. She then mentioned to me that she is happy with the vehicle. But she also mentioned that her husband put in petrol in the vehicle’s tank (by mistake), but that she already took the vehicle to her brother-in-law (who according to her is a mechanic) and that he flushed out the petrol. After about two weeks she called me and said that the vehicle started smoking too much and that the problem has become more severe. She asked what to do. I suggested she contact our GWM workshop to do an investigation. I asked her to mention the petrol incident to our workshop staff. Clearly she did not, as I just spoke to Tiaan (Service Advisor) and Trevor (Service Center Manager), and both of them confirmed that the incident was not mentioned to them by the client.
Prior to the vehicle trouble , I did a courtesy call to Mrs Lea Van Der Merwe. She then mentioned to me that she is happy with the vehicle. But she also mentioned that her husband put in petrol in the vehicle’s tank (by mistake), but that she already took the vehicle to her brother-in-law (who according to her is a mechanic) and that he flushed out the petrol. After about two weeks she called me and said that the vehicle started smoking too much and that the problem has become more severe. She asked what to do. I suggested she contact our GWM workshop to do an investigation. I asked her to mention the petrol incident to our workshop staff. Clearly she did not, as I just spoke to Tiaan (Service Advisor) and Trevor (Service Center Manager), and both of them confirmed that the incident was not mentioned to them by the client.
Thank you
Werner Uys (Sales Representative)
Feedback from GWM SERVICE CENTER ALBERTON:
Customer is coming to see us later this afternoon (01/07/2020), Turbo was repaired and covered by Impact. Customer filled petrol instead of diesel before the vehicle was towed in, after we fitted the Turbo and started the vehicle, it started smoking.
Feedback from GWM SERVICE CENTER ALBERTON:
Customer is coming to see us later this afternoon (01/07/2020), Turbo was repaired and covered by Impact. Customer filled petrol instead of diesel before the vehicle was towed in, after we fitted the Turbo and started the vehicle, it started smoking.
Upon further investigation we found that apart from the Turbo that was faulty, there were 2 x injectors that are faulty as well.
The injectors could only be tested once the turbo was repaired and fitted.
Thank you
Tiaan (GWM Service Advisor)