LIES, INCONVENIENCE AND EMPTY PROMISES

At first you walk in, you are treated well. Promises made but its all a show. They will tag team you into believing them and then their true colours show. Once the car is handed over to you, it’s a circus. Collected the car on 25/11/2023, and after speaking to the finance lady, I was immediately alerted by my mom and nephew that VINCENT, one of the sales men who was assisting BOITUMELO, the person doing the transaction with me, picked up that the windscreen is cracked. I was then tag teamed and assured that they will organize someone to come to my premises during the course of the week to fix it then. Ther. e was dead silence until I reached out to BOITUMELO via Whatsapp on 29/11/2023 telling him that my insurance needs me to do a car inspection so I urgently need him to follow as to when they will be coming to fix. He responded by saying he will do it urgently. I then got a call at 10:15 from BOITUMELO begging me to please come to the dealership on Saturday 02/12/2023. When we got to the Raceview and sat down by BOITUMELO’s table I was immediately irritated and VEXED to the highest degree because lo and behold, BOITUMELO did not make a single concession to make sure someone is available to assist. He called everyone under the sun to see if they are available on the exact day he begged me to come on. He called a gentle man who was unfortunately in Botswana at the time, asked him if his colleague is available and he wasn’t either. Then he spoke of a man who opens late, ie 12pm noon and then there was another place but that place was way too expensive and then at some point called PG Glass. He asked that we drive there and his navigation took us to the wrong place. Because I was already highly irritated, I took it upon myself to google and find the right address. Which I did. I navigated to the correct place. When we got there, he quickly hopped out of the car to get someone who will assist. The gentleman walked out, inspected and immediately told us that he cannot just patch this as there was some patchwork already done on that windscreen so the dealership must replace the entire windscreen. My irritation subsequently turned into anger. Went back to the dealership ad VINCENT asked us why we were there and I explained that BOITUMELO told me to come so that it can attend to it and I also explained our USELESS trip to their dealership and PG Glass and he immediately acknowledged that the events that happened that day were not meant to happen. The agreement was that someone would come to my place to attend to this. He then told us that we need not communicate anything with BOITUMELO and to deal with him directly and he will attend to this On Monday, 01/12/2023 at 12:28 pm, I then pop VINCENT a WhatsApp after trying to reach him telephonically with no success. He blue ticked and to this day, has never ever called, sent me a message or even responded to my text. He literally blue ticked me. On 05/12/2023, I then received a WhatsApp from Boitumelo telling me for a fact that the guys will be coming to attend to the windscreen. At 11:53 sends me a message asking if anyone from whoever was meant to com fix had reached out to me yet. I told him no. He then sent a voice note assuring me that Hanley would be coming and he will ensure someone comes to mu home. He then sent me a message at 16:05 telling me that Hanely phoned him and he is running late. THAT WAS THE LAST I HEARD FROM ANYONE FROM RACEVIEW. Out of frustration for their lack of communication, lack of urgency and just overall decency, I then decided to go to RACEVIEW again. Went there on 09/12/2023 AGAIN, still nothing. The manager! Haaaaa, what a joke! Wasn’t interested in hearing my frustration and letting me vent. My mom and I tried to explain the events that led us to wanting o speak to him directly and when I said he was disinterested, it would the biggest understatement of the century. The way he didn’t want to hear anything from us he uttered and I quote ”I don’t have to replace the entire thing because it just needs to be patched”. I tried to explain what we were told in BOITUMELO’S presence and he was just dismissive and **********ic and macho (that’s just the energy I got from him). He then went in the car to get another view and saw what we were trying to explain to him all along. He made a call to find someone to assist but while on the call, as LIVID as I was with his lack of interest and the events that have taken place at this establishment, he had the audacity to make what he calls a “joke”, a very unnecessary and CRASS joke to Hans (the guy he asked to quote him on replacing the windscreen) and I quote "I'm so used to being ***'ed out by WOMEN and that's why I’m single". He didn’t say “I am so used to being ***’ed out by people, he chose the word woman because I am a woman who was frustrated with the/ lack of planning and executing a promise they made. Didn’t care that BOITUMELO and VINCENT made empty promises and didn’t empathize with my situation, which is customer service 101. Charles Engelbrecht was dismissive and disinterested in anything I had to say. Said Monday latest Tuesday 12/12/2023, someone will come to my home to help. NO ONE CAME TO MY HOME, NO ONE FROM RACEVIEW CALLED TO FOLLOW UP OR UPDATE ME ON ANYTHING – NOTHING. I am the one who called to THEM, yet again on 13/12/2023 and guess what, Charl was not there so Clive tried his best to assist and was honest and said he will not make any promises but will try his best. I then get a call from the windscreen guy and says he has the windscreen and asked where I w I then told him that I have not been using the car. It has been parked at my home since I purchased it because I was told someone would come and fix it at my home. He then asked for my address and upon receiving it, he told me that he is NOT ALLOWED TO COME TO WHERE I STAY so I asked was this information not given to him by Charl Engelbrecht and he said no it wasn’t. He then asked to call me back and see what he can do. So guess what had to happen? Today is the Saturday 16th of December 2023. I had to, for the 3th time in a row, make my way to freaking RACEVIEW to attend to this. THIS CAR IS SO *****ED with negativity and a highly unpleasant experience that I actually don’t want this vehicle anymore. I want nothing to do with Raceview. I have purchased 2 cars before and have never ever had such an issue. Not one time. I saw the reviews and thought to give this dealership a chance but it turned out to be a horrid experience and I regret it with every fiber of my being. I wasted petrol 3 TIMES for absolutely NOTHING and this has been a truly disappointing experience, EVER for me. I was met with empty promises, from inception of this deal by the way, chauvinism and combativeness from a sales manager. Very disappointing. In a nutshell, do not buy from BOITUMELO, VINCENT and don’t bother trying to get their manager CHARL ENGELBRECHT to intervene if you have a grievance. Even the reviews tell a story. Not a single one on BOITUMELO, VINCENT and CHARL. I know that you are probably one of those “we are family” type of dealership and there won’t be repercussions instead I will be accused of being the crazy lady who Charl is used to being ***’ed out by right? Tshego, Riaan, Thapelo, Matthew, Brenda, Sam, Damien and Nicole seem like they will be your best bet based on review should you wish to purchase here. Those 3, I wouldn’t recommend.