Extremely disappointed

⭐ 1/5 – Extremely Disappointing Experience with Raceview Motors

My experience with Raceview Motors has been

extremely frustrating and disappointing. I purchased my vehicle from the dealership expecting a safe, reliable vehicle and a professional after-sales experience. Unfortunately, my experience has been the complete opposite.

Since purchasing the vehicle, I have experienced several problems that have required ongoing attention. What concerns me most is that some of these issues relate directly to the safety and condition of the vehicle, including significantly worn tyres. The condition of the tyres is particularly concerning because tyres are a critical safety component, and selling a vehicle in that condition raises serious questions about the checks performed before the vehicle was handed over to me.

I have also experienced other issues with the vehicle, including mechanical/electrical faults, warning lights, and problems with components such as the sunroof lining and other electrical items. I have had to spend my own time and resources trying to diagnose and address problems that I believe should have been properly identified and dealt with much earlier.

Another major concern is the information I was given regarding the vehicle’s warranty. I understood from the salesperson that the vehicle came with a two-year warranty, only to later discover that the actual warranty arrangement was different. This has significantly affected my confidence in the information provided to me at the time of purchase.

What has made the situation even more frustrating is the way the matter has been handled after I raised my concerns. Instead of receiving a clear, comprehensive resolution to all the issues, much of the communication has focused on the warranty process, while several of the other concerns I raised have not been properly addressed.

I have had to escalate the matter and seek assistance through MIOSA and WesBank because I felt that my concerns were not being adequately resolved directly with the dealership.

I understand that problems can sometimes occur with a used vehicle. However, what matters is how a dealership responds when a customer raises legitimate concerns. In my experience, the communication, accountability and overall after-sales support have fallen far below what I expected.

I am sharing this review so that potential customers can make an informed decision. Please thoroughly inspect any vehicle you are considering purchasing from this dealership, check the tyres and all components carefully, obtain everything promised to you in writing, and verify the exact warranty terms before signing anything.

I sincerely hope Raceview Motors takes this feedback seriously and improves its approach to customer service, vehicle inspections, transparency and after-sales support. A customer should not have to go through this level of frustration simply to have legitimate vehicle and safety concerns properly addressed