JC
Justine C

1 reviews | Active since Feb 2021

15 Mar 2022, 15:19

Disappointed !

Had a terrible experience at Raceview Motors. We were "assisted" by a new sales lady who had little to no knowledge of the vehicles in stock. We were shown 2 new cars and were given a price, loved the one car and were ready to buy it only to be told it was R46000 more expensive. So we decided to go for the other vehicle we liked only to be told again that we were quoted the wrong price!!! R51000 difference in price quoted and actual price.

Such a waste of time! We were very excited that we could finally get a brand new car and then our bubble was burst because the person "assisting" us knew nothing about the cars, the warranties etc.

Have tried twice to get hold of the sales manager to report our bad experience so that they can improve on their training and customer service but he doesn't seem to be available or like to return calls.

So disappointed.

0
Replies (1)
RACEVIEW MOTORS / BUYMYCARS / WESELLCARS
RACEVIEW MOTORS / BUYMYCARS / WESELLCARS's reply23 Mar 2022, 13:02
Official
 
Thank you for you feedback our New Vehicle Sales Manager will be in contact with you. 
We acknowledge your disappointment and sincerely apologise. 
Dealership has develop a compulsory product knowledge training course for Sales Executives to pass before they allowed to assist any customer on the dealership floor or telephonically.