PvdB
Paul van den Berg
1 reviews | Active since Nov 2010
06 Feb 2023, 16:26
Bad service from HAVAL Alberton
We had a terrible experience with Haval Alberton today. My wife's car went in for it's 15 000 km service. The technician, Shaun, stamped the 30 000 km space and absolutely refused to correct his mistake. This means her car will be missing out on one service. WOW. Just when I thought Haval was a good product. I am waiting for a response from Haval Headoffice.
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Replies (3)
RACEVIEW MOTORS / BUYMYCARS / WESELLCARS's replyOfficial
06 Feb 2023, 16:58Thank you Mr van den Berg - your concern has been passed on to the relevant department for feedback. Haval Alberton @ Raceview Motors
RACEVIEW MOTORS / BUYMYCARS / WESELLCARS's reply06 Feb 2023, 16:58
Official
Thank you Mr van den Berg - your concern has been passed on to the relevant department for feedback. Haval Alberton @ Raceview Motors
PvdB
Paul van den Berg's updateReviewer Update
09 Feb 2023, 10:43I went to see the manager, Charles Koen, to complain about this matter. He refused to correct the problem. I asked him to WRITE in the 15000km block that he refuses to stamp the block, but he refused to do that as well. What more evidence do you need to decide that he is wrong. They also posted as above that the concern has been passed to the relevant department. Come on HAVAL. You are bluffing the public with comments like this, because this is where it stays. Look at all the negative reports on Hellopeter. All your comments are the same and they are NEVER followed up. More and more pathetic service.
PvdB
Paul van den Berg's update09 Feb 2023, 10:43
Reviewer Update
I went to see the manager, Charles Koen, to complain about this matter. He refused to correct the problem. I asked him to WRITE in the 15000km block that he refuses to stamp the block, but he refused to do that as well. What more evidence do you need to decide that he is wrong. They also posted as above that the concern has been passed to the relevant department. Come on HAVAL. You are bluffing the public with comments like this, because this is where it stays. Look at all the negative reports on Hellopeter. All your comments are the same and they are NEVER followed up. More and more pathetic service.
RACEVIEW MOTORS / BUYMYCARS / WESELLCARS's replyOfficial
31 May 2023, 11:37Good day - we are sorry that your last interaction with Haval Alberton Service Department left you unsatisfied. The matter has been escalated and reported to the Service Manager
RACEVIEW MOTORS / BUYMYCARS / WESELLCARS's reply31 May 2023, 11:37
Official
Good day - we are sorry that your last interaction with Haval Alberton Service Department left you unsatisfied. The matter has been escalated and reported to the Service Manager