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jabulile N
1 reviews | Active since Apr 2013
11 Nov 2020, 07:48
Bad customer service
When you thought that mahindra was the best at solving its customer complain well think again. We bought a car noe in August the KUV 100 nxt brand new. A month later the car started making a sound like there was air coming in from the windows and when you brake the cars sways to the left. Have been complaining about this from September and they they took it in 3 times already. At first they said that there was nnothing that they could (Ford eagle) twice. Then we took it back to the alberton branch where we bought it and they said they were going to come back to us. Always its us that have to do contact and the response is still not helping. Now they are saying that they need the car to go for alignment and i must pay for it. How 8s that possible when the car is new I must pay for a factory fault that they can't fix. I wouldn't recommend this brand to anyone. They said also that its made in India and India there is no congestion there so the car wasn't meant to be driven fast. Clearly it wasn't tested properly. They took out the doors and tighten it still the same sound is still there. Al we want is for the car to be changed not cancel the deal.
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Replies (4)0
Replies (4)
RACEVIEW MOTORS / BUYMYCARS / WESELLCARS's replyOfficial
11 Nov 2020, 08:43Good day Jabulile - your complaint has been received and forward to the relevant department for feedback.
Thank you
RACEVIEW MOTORS / MAHINDRA ALBERTON
Thank you
RACEVIEW MOTORS / MAHINDRA ALBERTON
RACEVIEW MOTORS / BUYMYCARS / WESELLCARS's reply11 Nov 2020, 08:43
Official
Good day Jabulile - your complaint has been received and forward to the relevant department for feedback.
Thank you
RACEVIEW MOTORS / MAHINDRA ALBERTON
Thank you
RACEVIEW MOTORS / MAHINDRA ALBERTON
RACEVIEW MOTORS / BUYMYCARS / WESELLCARS's replyOfficial
11 Nov 2020, 09:14As per Mahindra SA head office we need to do the wheel alignment first and this will indicate why the vehicle is pulling left on braking and we need this information, before and after reports to submit to them. They will advise once they receive this report on what action to take next. There is also some measurement’s required in the ride heights of the vehicle but this can be carried out when the customer is available to bring the vehicle so we can do the wheel alignment. We can also only check the 3rd gear complaint once we get the vehicle to our workshop and this has been explained to Mrs Nala. Wheel alignment is not covered under manufacturer’s warranty
THANK YOU
MAHINDRA ALBERTON SERVICE CENTRE
THANK YOU
MAHINDRA ALBERTON SERVICE CENTRE
RACEVIEW MOTORS / BUYMYCARS / WESELLCARS's reply11 Nov 2020, 09:14
Official
As per Mahindra SA head office we need to do the wheel alignment first and this will indicate why the vehicle is pulling left on braking and we need this information, before and after reports to submit to them. They will advise once they receive this report on what action to take next. There is also some measurement’s required in the ride heights of the vehicle but this can be carried out when the customer is available to bring the vehicle so we can do the wheel alignment. We can also only check the 3rd gear complaint once we get the vehicle to our workshop and this has been explained to Mrs Nala. Wheel alignment is not covered under manufacturer’s warranty
THANK YOU
MAHINDRA ALBERTON SERVICE CENTRE
THANK YOU
MAHINDRA ALBERTON SERVICE CENTRE
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jabulile N's updateReviewer Update
11 Nov 2020, 09:43HI, why do we have to pay for something that is new. you are the once that are supposed to do your check we do not need to pay for it. your service center does have an alignment center so that's where we are getting lost. and hence we want to know what about the other noise that we complained about initially cause alignment is not going to solve it. the car was stripped in the Ford eagle service center. the doors were tighten and still the same noise is there even worse. when the car came back to us that is when its started to give us an issue of it pulling to the left when it brakes and the 3rd gear not working so it is not our fault at this. So please understand where we are coming from the car is no longer safe and we just want the car to be exchange cause it feels like we are driving a second hand car. may we please have a respond by today or or cancel the contract as Bongi requested. Its is within her rights. if not We are taking this to the Ombudsman.
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jabulile N's update11 Nov 2020, 09:43
Reviewer Update
HI, why do we have to pay for something that is new. you are the once that are supposed to do your check we do not need to pay for it. your service center does have an alignment center so that's where we are getting lost. and hence we want to know what about the other noise that we complained about initially cause alignment is not going to solve it. the car was stripped in the Ford eagle service center. the doors were tighten and still the same noise is there even worse. when the car came back to us that is when its started to give us an issue of it pulling to the left when it brakes and the 3rd gear not working so it is not our fault at this. So please understand where we are coming from the car is no longer safe and we just want the car to be exchange cause it feels like we are driving a second hand car. may we please have a respond by today or or cancel the contract as Bongi requested. Its is within her rights. if not We are taking this to the Ombudsman.
RACEVIEW MOTORS / BUYMYCARS / WESELLCARS's replyOfficial
11 Nov 2020, 09:58The Wheel alignment on your car was done when you purchased the car from us and yes we paid for it. Wheel alignment can go array hitting the slightest bump in the road. Please bring the car as requested - Trevor (Service Manager) and Nico (Sales Manager) will attend to you.
Thank you
Thank you
RACEVIEW MOTORS / BUYMYCARS / WESELLCARS's reply11 Nov 2020, 09:58
Official
The Wheel alignment on your car was done when you purchased the car from us and yes we paid for it. Wheel alignment can go array hitting the slightest bump in the road. Please bring the car as requested - Trevor (Service Manager) and Nico (Sales Manager) will attend to you.
Thank you
Thank you