Aftersale service

If ever I knew, I would never have bought my Chery here. When you first approach them, Sibu treats you like a queen, but once the car is handed over. you are also forgotten. I have been trying for 4 days now to get someone from the service department to phone me back without any luck. Promises that this one or that one will phone me back, but nothing. Surely you can't be that busy not to follow-up on calls? I am so disappointed and will not recommend them at all.