Unacceptable Experience with The Unison

I'm extremely disappointed with the service I received from The Unison. My power was cut off due to an outstanding balance, but what followed was a nightmare.

The person I spoke to about making a payment arrangement was unprofessional, laughing with friends in the background while discussing my situation. I made the agreed-upon minimum payment, only to be told I still owed the full amount.

After making the full payment and paying for the next month via direct deposit, I was forced to wait an entire week for feedback. The office line was unresponsive, and when I finally got through, my issue was handled with a lack of care and urgency.

To make matters worse, I had to use emergency funds to sustain myself while waiting for the issue to be resolved. The food in my fridge spoiled, and I was left feeling frustrated and helpless.

The lack of professionalism, empathy, and efficient service from The Unison is appalling. I would not recommend this company to anyone.

*Rating: 1/5* *Recommendations:* - Improve communication and responsiveness - Train staff to handle issues with empathy and urgency - Streamline payment processing and feedback mechanisms