KN
Kgaugelo N
1 reviews | Active since Mar 2025
17 Mar 2025, 18:10
Poor customer care - Refund Dispute
The customer care after you move out is horrible, you will sent pillar to post for your refund. I have spent the last few weeks after my move date date enquiring about my refund, which was supposed to be paid back within 14days, without any feedback from the company. Also they thumb suck the amount of your refund you will be entitled to. The amount of my refund that entitled to is only like 20% of the deposit I paid.
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Quorum Property Management's replyOfficial
19 Mar 2025, 14:21Greetings Kgaugelo,
We sincerely apologize for the inconvenience you've experienced.
Refunds are processed in accordance with the lease terms and any applicable deductions.
Once your bank details are confirmed, we typically process refunds within the specified time frame.
While we are unable to provide an exact payment date, please know that we strive to ensure your refund is handled as quickly as possible.
As a general guideline, the turnaround time is 14 working days from the first working day of the month following the tenant's move-out date.
Thank you for your understanding!
Kind Regards,
The QLiving team
We sincerely apologize for the inconvenience you've experienced.
Refunds are processed in accordance with the lease terms and any applicable deductions.
Once your bank details are confirmed, we typically process refunds within the specified time frame.
While we are unable to provide an exact payment date, please know that we strive to ensure your refund is handled as quickly as possible.
As a general guideline, the turnaround time is 14 working days from the first working day of the month following the tenant's move-out date.
Thank you for your understanding!
Kind Regards,
The QLiving team
Quorum Property Management's reply19 Mar 2025, 14:21
Official
Greetings Kgaugelo,
We sincerely apologize for the inconvenience you've experienced.
Refunds are processed in accordance with the lease terms and any applicable deductions.
Once your bank details are confirmed, we typically process refunds within the specified time frame.
While we are unable to provide an exact payment date, please know that we strive to ensure your refund is handled as quickly as possible.
As a general guideline, the turnaround time is 14 working days from the first working day of the month following the tenant's move-out date.
Thank you for your understanding!
Kind Regards,
The QLiving team
We sincerely apologize for the inconvenience you've experienced.
Refunds are processed in accordance with the lease terms and any applicable deductions.
Once your bank details are confirmed, we typically process refunds within the specified time frame.
While we are unable to provide an exact payment date, please know that we strive to ensure your refund is handled as quickly as possible.
As a general guideline, the turnaround time is 14 working days from the first working day of the month following the tenant's move-out date.
Thank you for your understanding!
Kind Regards,
The QLiving team