Payment delay and lack of communication

I am extremely disappointed with my experience with Q Living/Quorum Properties regarding a payment that was due to me.

I was advised that the payment would be made no later than 18 September. I provided all the requested documentation, including my bank confirmation letter, and was subsequently informed that they had received it and were finalising the utilities before making the payment.

However, despite repeatedly asking for an update on the payment and when I could expect it to reflect, I have received no response to my messages or calls. This is particularly frustrating because I was given a specific payment deadline and expected clear communication if there were going to be any delays.

I understand that administrative processes can take time, but ignoring repeated calls and messages is not acceptable customer service. I would appreciate transparency regarding the status of the payment and a clear indication of when it will be made.

I hope this matter can be resolved promptly and that communication with customers improves going forward.