PM
Pamela M
1 reviews | Active since Feb 2025
10 Apr 2025, 18:57
No hot water for a second week now.
In the month of Feb, I did not have hot water for a week. Again now I'm the month of March I've been without hot water for a week I've sent countless emails to every email address and not one response. I've called through to your offices and your receptionist keeps transferring me to a line that rings and is never answered. R7k a month for no hot water. I've also asked for my parking to be cancelled effective end of April and again no response. Story of my life. Week 2 and no hot water.
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Quorum Property Management's replyOfficial
11 Apr 2025, 09:15Dear Pamela,
Thank you for bringing this to our attention, and please accept our sincere apologies for the ongoing inconvenience you’ve experienced.
We completely understand your frustration, especially given that this is the second time in recent months that you've been without hot water, and that your efforts to reach out have gone unanswered. This is certainly not the standard of service we aim to provide, and we are truly sorry for the frustration this has caused.
Please rest assured that we are currently looking into the matter as a priority, and a member of our team will be in touch with you as soon as possible to assist.
We’ve also noted your request regarding the cancellation of your parking and will ensure that it is actioned accordingly.
Thank you for your patience and for bringing these matters to our attention. We are committed to resolving them swiftly.
Warm regards,
The QLiving Team
Thank you for bringing this to our attention, and please accept our sincere apologies for the ongoing inconvenience you’ve experienced.
We completely understand your frustration, especially given that this is the second time in recent months that you've been without hot water, and that your efforts to reach out have gone unanswered. This is certainly not the standard of service we aim to provide, and we are truly sorry for the frustration this has caused.
Please rest assured that we are currently looking into the matter as a priority, and a member of our team will be in touch with you as soon as possible to assist.
We’ve also noted your request regarding the cancellation of your parking and will ensure that it is actioned accordingly.
Thank you for your patience and for bringing these matters to our attention. We are committed to resolving them swiftly.
Warm regards,
The QLiving Team
Quorum Property Management's reply11 Apr 2025, 09:15
Official
Dear Pamela,
Thank you for bringing this to our attention, and please accept our sincere apologies for the ongoing inconvenience you’ve experienced.
We completely understand your frustration, especially given that this is the second time in recent months that you've been without hot water, and that your efforts to reach out have gone unanswered. This is certainly not the standard of service we aim to provide, and we are truly sorry for the frustration this has caused.
Please rest assured that we are currently looking into the matter as a priority, and a member of our team will be in touch with you as soon as possible to assist.
We’ve also noted your request regarding the cancellation of your parking and will ensure that it is actioned accordingly.
Thank you for your patience and for bringing these matters to our attention. We are committed to resolving them swiftly.
Warm regards,
The QLiving Team
Thank you for bringing this to our attention, and please accept our sincere apologies for the ongoing inconvenience you’ve experienced.
We completely understand your frustration, especially given that this is the second time in recent months that you've been without hot water, and that your efforts to reach out have gone unanswered. This is certainly not the standard of service we aim to provide, and we are truly sorry for the frustration this has caused.
Please rest assured that we are currently looking into the matter as a priority, and a member of our team will be in touch with you as soon as possible to assist.
We’ve also noted your request regarding the cancellation of your parking and will ensure that it is actioned accordingly.
Thank you for your patience and for bringing these matters to our attention. We are committed to resolving them swiftly.
Warm regards,
The QLiving Team