1 reviews | Active since Nov 2022
Moving out horrible experience
What a horrible experience i had in The UNISON Building. ive stayed on your Property for 2years. But when i had to move out things changed. I had to pay another month rent with Utilities and refusal ive never used just to get my things out still have my deposit which i dout i will even get after that tretment . The management was wess and rude he even threatened to blacklist me as his solution. I feel sorry for people still in that building, the maintenance was very poor, Gate and access always broken its been months now. Anyone can get in and out with your car which i can tell you wont even border. Your security is very bad. sometimes gate will be open day and night ba*****t always flooded and smelling with rats, blocked drains. Ive reported this even copied high management nothing happened, they just ask where do you get their details while they are in Public business. You guys just making money not taking care of your buildings and the tenants. You treat them like trash. Your WhatsApp comms, only works on your favor only respond when it suits you.
We value all feedback from our tenants and strive to address any issues promptly and fairly. We have carefully reviewed your complaint, and would like to provide a detailed response to the points raised:
- Notice Period: According to the terms of your lease agreement, we require adequate notice prior to vacating the premises. Unfortunately, we did not receive the necessary notice from you before the start of the new month.
- Early Termination of Lease: As per the agreement, tenants are expected to honour the full lease term. Your intention to terminate the lease before the end of the contracted period is considered a breach of the lease, which resulted in the imposition of a penalty, as outlined in the contract.
- Complaint Timing: We also note that this complaint was submitted only after you attempted to terminate your lease prematurely. We have acted in accordance with standard property management practices, ensuring that contractual obligations are respected by all parties involved.
Kind Regards, The QLiving Team
We value all feedback from our tenants and strive to address any issues promptly and fairly. We have carefully reviewed your complaint, and would like to provide a detailed response to the points raised:
- Notice Period: According to the terms of your lease agreement, we require adequate notice prior to vacating the premises. Unfortunately, we did not receive the necessary notice from you before the start of the new month.
- Early Termination of Lease: As per the agreement, tenants are expected to honour the full lease term. Your intention to terminate the lease before the end of the contracted period is considered a breach of the lease, which resulted in the imposition of a penalty, as outlined in the contract.
- Complaint Timing: We also note that this complaint was submitted only after you attempted to terminate your lease prematurely. We have acted in accordance with standard property management practices, ensuring that contractual obligations are respected by all parties involved.
Kind Regards, The QLiving Team
2. It wasn't early termination but the contract was at the end. You told me I was late to respond on your whatsap that you don't even respond immediately when we texted. I even notified your on site management.
3. My contract was 12 Months I notified you on my 11th month that I'm not rene ing my lease next month. There was no prematurely or breadge of contract.
2. It wasn't early termination but the contract was at the end. You told me I was late to respond on your whatsap that you don't even respond immediately when we texted. I even notified your on site management.
3. My contract was 12 Months I notified you on my 11th month that I'm not rene ing my lease next month. There was no prematurely or breadge of contract.