Frustrated tenant at The Ox.

My car was hit by the gate that was being controlled by a security guard on duty at The Ox. I immediately reported it to the building manager and we all watched the CCTV footage, the security guard admitted to closing the gate while the car was midway in. Yet I received an email from QHoldings stating that after lengthy discussions with the building manager and the security guard, it was basically my fault for getting the car hit by the gate.

I am not satisfied with that response, it simply sounds like no one wants to take accountability for negligence done by their staff, I was not contacted even once to either acknowledge my query or even to take down my statement. It's shocking how a decision can be taken without hearing the complainant's side of the story. I have never heard of any investigation that takes place from just interviewing the accused, and not the complainant.

My second dissatisfaction is their lack of professionalism when it came to providing any feedback to me. Calls are never answered or returned, emails are getting "blueticked". You can never get a straight email address to liaise with someone, customer care is close to non existent. No empathy or urgency for their tenants.