PM
Palesa M

1 reviews | Active since Jul 2019

12 Jan 2023, 09:11

Electricity Cut Off!!!!

Greetings! I would like to understand your process or rather let me say which South African Property Law the company follows?

As I write this review, Quorum Property has cut my electricity supply without notice since yesterday at 20:30. When this happened I went to approach the building manager about this issues only to my surprise that there were other people in the same situation. The building manager informed us that he got instructions from the Head Office to cut electricity supply for tenants that are owing for the month of December 2022,and of which my account is up to date for December 2022.

My questions is how can the company just disconnect electricity whereby its prepaid,we purphase our own electricity and how can the company also disconnect with any communication to their tenants?

As I am advised by the Johannesburg Housing Tribunal, it is an UNFAIR PRACTICE according to Rental Housing Act No.50 of 1999. And we can take this matter up.

I would like to get feedback on this matter ASAP.

0
Replies (3)
Quorum Property Management
Quorum Property Management's reply12 Jan 2023, 13:35
Official
Hi Palesa, we apologise for the inconvenience. According to our records, your account is outstanding. if you have paid please could you kindly send the POP to *** and please just double check you have the correct reference on the POP. We apologise for your electricity being cut and we will look into this.
PM
Palesa M's update13 Jan 2023, 11:33
Reviewer Update
Greetings!!

My account for December 2022 is paid up and I long sent the POP last year. Yes, I am aware of the short payment for January 2023 of which I am going to settle. However I still ask, why was there not communication that electricity was going to be disconnected????

Quorum Property Management
Quorum Property Management's reply16 Jan 2023, 14:48
Official
Hi Palesa, we apologise for the inconvenience. According to our records, your account is outstanding. if you have paid please could you kindly send the POP to *** and please just double check you have the correct reference on the POP. We apologise for your electricity being cut and we will look into this.