Deposit Refund not yet paid back to me by QLiving, Quorum Property Management…

<div>I didn’t renew my lease when it expired on 31/12/2022, and I moved out of the unit (A115 Forest Views), on 30/12/2022. The caretaker did the inspection on the same I moved out (30/12/2022) I have been trying to get my deposit refunded back to me since 06/01/2023 and I was also proactive by sending them my bank confirmation letter, as I suspected and thought it will be required. I also calls, sent them emails and WhatsApp messages and I was told that there’s a delay in processing the deposit refunds and the delay was because their accounts department opened on 09/01/2023, and I was told through a WhatsApp text that I will get my deposit refund before or on 20/01/2023. Instead of getting my deposit refund back, I was sent a deposit refund form on 20/01/2023, which I completed and returned back within 60 minutes and still I’m waiting for my deposit refund today (26/01/2023). I have sent through over 10 emails and WhatsApp messages and made over 8 calls and until now, I haven’t received any feedback. I asked the caretaker to give me the email that I can use lodge a complaint and he provided me with the email (***), and it was a futile excercise to send my complaint, as I never received any response nor acknowledgment of my complaint. I called them today just after 08:00 and spoke to ***** and she told me that she’s in the collections department and I asked her to ask the manager from accounts department to call and up to now I haven’t received any call from the manager or anyone from accounts department. I have sent them an email and informed them that I have never been disrespected and given such a pathetic and poor customer service ever in my life and also told them that their organisation is totally not customer centric, as it is failing to pay my deposit refund which is a mere R 2 875. 00. During my stay and the duration of my 12 months lease agreement I have never missed paying my rent nor pay my rent late. I paid my rent in time between the 27th and last day of every month. I have seen nor experienced such disgusting customer service in my life. We don’t need this kind of property management company, which disrespect consumers. I will strongly advise anyone not to do business nor stay in this company’s buildings/ complexes.</div>