Bad experience

I had a very bad experience with this company. I have leased a one bed property at forest view in Bramley. My daughter stayed there for over a year. She moved out at the end of July then I claimed for my deposit, I was put from pillar to post. Their consultants would either be rude on the phone or promise that they will come back to me but they never came back to me until I call again. After a long struggle I was told that my refund will be just over R100.00 then I made follow ups and I always got the message saying you have caught us during sleep time we will come back to you but they also never came back to me. The matter was escalated to the manager who at first seemed to be helpful but in fact she wasn't. She send me a message saying that she has reviewed my file and she will give me full refund then she wanted me to confirm my banking details. She even sent me a screen that was showing that she is paying +- R2900. When the money was refunded I got close to R200 only. When I asked how come she send me pictures of the property and that was after 3 months my daughter moved out. On the statement I was charged for fumigation which they do every month on their cost because of ****roaches in the entire property. I was also charged for not cleaning the mould and I told them that the ventilation is bad hence their floor tiles are popping up. When I wanted to ask all that the manager didn't pick up the phone instead she said I should send the message which I did over a month ago and she decided to ignore me. I was given 3 different amounts for a refund and for me it doesn't make sense at all and why are they taking forever to even refund me. I paid them on time every month and that is the service I got from them.