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Keamohetswe K

1 reviews | Active since Nov 2025

05 Feb 2026, 14:05

*****!!!!

Complaint Against Qliving Holdings

I am submitting this complaint to formally record my negative experience with Qliving Holdings, which I found to be misleading and highly concerning.

I was issued an invoice stated to be for 6 months, however the calculation of the amount reflects a 12-month period. When I queried this discrepancy, I was later provided with a lease agreement indicating a 6-month lease, yet the start dates within the lease are inconsistent and do not correspond, creating uncer*****y regarding the true contractual terms.

These are material inconsistencies involving financial charges and contractual documentation. Despite raising these concerns in good faith and repeatedly requesting clarity, the matter was not resolved. My calls are frequently not answered, and attempts to obtain assistance have largely been ignored.

When I did manage to speak to the individual presented as part of management, his conduct was rude, dismissive, and unprofessional. This behavior is completely inappropriate, particularly when a customer is attempting to resolve serious discrepancies in billing and contractual documents.

As a consumer, I expected transparency, accurate documentation, and respectful communication. Instead, I experienced confusion, contradictory paperwork, lack of responsiveness, and poor conduct from management. I would strongly advise prospective tenants to exercise extreme caution, carefully verify all invoices and lease terms, and ensure all details are clearly confirmed in writing before signing any agreement or making payment to Qliving Holdings.

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Replies (1)
Quorum Property Management
Quorum Property Management's reply09 Mar 2026, 14:05
Official
Good day Keamohetswe,Thank you for bringing your concerns to our attention.Upon reviewing this matter, we would like to clarify that the lease agreement and invoice in question were issued to the lease holder, who has been in direct communication with our team regarding the application. Any queries raised were attended to, and the requested documentation, including the lease agreement and invoice reflecting the correct 6-month lease period, was sent through. Based on our communication with the lease holder, the matter was resolved and he confirmed that he was satisfied with the information provided.We do, however, take all feedback seriously and strive to ensure that our documentation and communication remain clear and professional at all times. If there are still any outstanding concerns, the lease holder is welcome to contact our office directly so that we can assist further.Kind regards,
Qliving Team