QuinPay – Poor Service and Broken System

I have had a very frustrating experience with QuinPay. Their software has been unreliable, causing serious issues for my business, including incorrect loan amounts being reported to the credit bureau. My clients have complained about these errors, and as a result, my company’s reputation has been negatively affected. Promised fixes were never delivered, despite multiple follow-ups.

When you are new and applying for their software, they respond within seconds, but once you are in, communication stops completely. Emails and WhatsApp messages go unanswered, even when contacting the owner directly.

Several paid services were never provided, including SARS registration, FIC registration (goAML), and assistance with obtaining the NCR certificate. Support has been extremely slow and unhelpful. Even after paying them approximately R10,000, these issues remain unresolved.

When I requested cancellation due to the non-functional service, QuinPay insisted I pay for a system that does not work, which is unfair and unprofessional. Overall, my experience has been extremely disappointing, and I cannot recommend their services.