Would not recommend

My wife took out insurance on our new car (Policy No: 622630) and I told her we must put our household content on it as well, response was fast when signing up with miner hiccups, a couple of months later a substation in our area tripped and our hole area was in darkness for a couple of hours, we went to bed and the next morning the power was back on, but my TV in my room had a black stripe through it and my lounge TV had blue spots all over, I figured we have the insurance might as well find out about it, I have never claimed for insurance in my hole life on anything I had, so I contacted them with the problem and explained what happened. A week later I contacted them again to find out why I haven't heard of anyone yet, was told they tried to call my wife and I said she was working nightshift on that moment so you wouldn't get hold of her that's why I contacted you, and from the get go the claim officer was arrogant with me, the following week the assessor came through and after the inspection said it's a no brainer according to his tests. Then I don't hear from them again for a week and I called again, my broker asked if I didn't get the email from Quicksure, I didn't, he told me they declined the claim because of wear and tear. I don't understand that excuse, it's not a mechanical item that you use that wears out, but also the time frame and attitude of the claim officer was horrible. What is the use of household content insurance if they come up with these excuses. I told them from the start that it might have been a power surge when the power came on but yet they dragged their feet to sort this out. I work for a dealership and have a lot to do with insurance, I will in the future not recommend Quicksure to my clients. I don't even want to think what will happen if we where to get in a car accident and tried to claim for the bank. Going to move over to another insurance company in the next couple of days