Worst Insurance Company EVER

I submitted a claim at the beginning of February for my damaged Cell Phone. I was instructed to then take my phone to a Cell Phone shop who could supply a damage report. I did this and submitted the report which said my phone was beyond repair. I was then told that this was not actually the process and a courier would be sent to collect my phone so a damage report could be supp**** directly from Quicksure's supplier. The following week i was told that my phone was in the process of being repaired and i would have it by Friday. Friday came and i was THEN told that No sorry it will be too expensive to repair and they would be replacing my phone. It has now been 3 weeks total and i STILL don't have a new phone or any resolution to this issue. Quicksure's supplier keeps telling me he will call me back and Quicksure have told my broker that they will be paying me out for the phone. WHAT IS GOING ON? NOT to mention the R1000 for a separate part of the claim that was supposed to be in my account over a week ago and still isn't, i keep getting told that it has been processed.