AE
Anke E
1 reviews | Active since Apr 2022
14 Apr 2023, 11:40
VERY slow with claim to be assisted
We submitted a claim almost 3 weeks ago, submitting all that is necessary but still no feedback, with emails back and forth. This is horrible service and was not expected at all.
Helpful (0)
Replies (3)0
Replies (3)
Quicksure's replyOfficial
14 Apr 2023, 12:07Good afternoon Anke
Thank you for communicating your concerns to Team Quicksure.
I have escalated your query to Claims and will have feedback for your shortly.
Stefanie
Thank you for communicating your concerns to Team Quicksure.
I have escalated your query to Claims and will have feedback for your shortly.
Stefanie
Quicksure's reply14 Apr 2023, 12:07
Official
Good afternoon Anke
Thank you for communicating your concerns to Team Quicksure.
I have escalated your query to Claims and will have feedback for your shortly.
Stefanie
Thank you for communicating your concerns to Team Quicksure.
I have escalated your query to Claims and will have feedback for your shortly.
Stefanie
AE
Anke E's updateReviewer Update
14 Apr 2023, 12:13It's been escalated with the claims department twice already, so I am not sure how this escalation for the 3rd time will help
AE
Anke E's update14 Apr 2023, 12:13
Reviewer Update
It's been escalated with the claims department twice already, so I am not sure how this escalation for the 3rd time will help
Quicksure's replyOfficial
14 Apr 2023, 14:56 Good afternoon, Anke.
To address your concerns, I have investigated the matter and tried to contact Mr. Erasmus telephonically to discuss the situation, but unfortunately, I was unable to leave a message. Therefore, for the sake of your privacy, I sent an email to ensure that we communicate effectively.
We want to assure you that this type of delay is not typical, I will be keeping a close eye on your claim to ensure that everything goes smoothly from here on out.
Stefanie
To address your concerns, I have investigated the matter and tried to contact Mr. Erasmus telephonically to discuss the situation, but unfortunately, I was unable to leave a message. Therefore, for the sake of your privacy, I sent an email to ensure that we communicate effectively.
We want to assure you that this type of delay is not typical, I will be keeping a close eye on your claim to ensure that everything goes smoothly from here on out.
Stefanie
Quicksure's reply14 Apr 2023, 14:56
Official
Good afternoon, Anke.
To address your concerns, I have investigated the matter and tried to contact Mr. Erasmus telephonically to discuss the situation, but unfortunately, I was unable to leave a message. Therefore, for the sake of your privacy, I sent an email to ensure that we communicate effectively.
We want to assure you that this type of delay is not typical, I will be keeping a close eye on your claim to ensure that everything goes smoothly from here on out.
Stefanie
To address your concerns, I have investigated the matter and tried to contact Mr. Erasmus telephonically to discuss the situation, but unfortunately, I was unable to leave a message. Therefore, for the sake of your privacy, I sent an email to ensure that we communicate effectively.
We want to assure you that this type of delay is not typical, I will be keeping a close eye on your claim to ensure that everything goes smoothly from here on out.
Stefanie