Unhappy 3rd Party

I got involved in an accident with one of you clients on the 11/08/2022, I called quicksure and I was advised to send a quotation, pictures of the damages of my vehicle also my license this was done as per the consultant. I sent all that was required to *** for a 3rd party claim. Till today I haven't recieved a feedback I'm at the verge of losing the vehicle and a roof over my shoulder as I use this vehicle to sustain an income. It's been more than 2 months and no one has called or given meany feedback. I'm not happy about the treatment I have recieved and for the Fact I'm about to loose everything because of your client bleeds my heart. Please Assist me regarding this matter ASAP my claim number is 174019