Un-happy at first

<p>I have been having a bad experience with Quicksure, until Hedi Morton and Briggitte Stapleberg came along.</p> <p>Now imagine having an accident with these vultures trying to tow your car....now I had that, and then we had a tow truck that listened to our conversation and contacted us pretending to be Ai Assist, towed our car and then threw us with a bill.</p> <p>Thanks to Heidi who calmed me down and sorted all these little issues out.</p> <p>My biggest thanks goes to Briggitte who works in the accounts department, and not once did she say "its not my job" to assist you mam, no she went above her position and helped me out.</p> <p>All the time worrying about me and my son who was in the accident</p> <p>Thanks to Heidi, my claim was sorted out quick quick......yes I had some issues along the way, but Heidi made sure it eventually went smoothly.</p> <p> </p> <p>We are all too quick to complain about our insurance company, but remember they are doing their jobs, they have to follow protocols, so let us stop complaining and just give them time to work through the claim.</p> <p>Yes it is FRUSTRATING especially when the accident was not your fault.....but something I learnt from this experience, ask for the right people, the right people will make it all ok</p>