service pathetic

Our claim was authorised last week Wednesday.We were advised advised today only after follow up that the vat number was cut off and the documents must be resubmitted. As payment cannot be made. We were told the payment would be effected this week. I am sitting at home and cannot perform my duties and loosing income. Amanda admitted this was her fault and she should have checked the document? She advised she will try and get payment effected sometime this week.Sorry but this is unacceptable. The IT person is setting up all the other staffs laptops tomorrow.i assumed that this would be sorted out as I have already ordered a laptop and now I sit and have to wait again. This is totally unacceptable.i need a senior person to contact me I need the payout please so that I can continue my job . Please view this matter as urgent and contact me ASAP