Reinstatement of the policy

I had a problem with my bank , and that resulted me in loosing a lot of money on it, and I have decided to lock the account, so I've tried to contact quicksure several times to let them know about the situation and to give them the new account that they will use to deduct the premiums, and the policy was cancelled because of the premiums that we're not received, on Monday this week a guy finally answered the call and said he'll transfer the call to the person who'll be able to reinstate the policy, I've hold on the phone until it said I must leave a voice message, the following day the other lady said they cannot reinstate the policy due to the new system that they're using so I have to get a new quote, of which she said I'll have to pay a R1000 higher that the amount I was paying, the only thing I wanted was to reinstate the policy that's all. I don't understand why a policy can't be reinstated, what system is that, that cannot reinstated a policy, I need explanation and the reinstatement of the policy.<br> <br>