1 reviews | Active since Nov 2021
QUICKSURE : INSURANCE DOESN'T WANT TO PAY OUT.
Quicksure insurance doesn't want to payout: I was involved in a car accident on the 1st of October 2021 at Maserumule park R557.... I've immediately informed my insurance (Quicksure.) And they're just going back and forth with me....I call them everyday to found out about the process(they never call me back unless I do....they lie about emailing me documents....which I never received they've already debated money in October....I don't even know what's happening with the process of my car...no one is saying anything to me unless I call(but money was already debated.) I was told that my car was rejected...they claim that they had emailed me the rejection letter...which I'm still waiting for...I gave them my email least 3 times....because they would say check your email "I'm sending the letter now."and still I wouldn't receive anything...this morning I gave them my daughter's email to try sending the rejection letter there...still nothing....all I need is the rejection letter from them but clearly something is off.... please kindly assist with this matter... I fear they'll keep on debating money from my account without this matter been solved. I've been speaking to a lady called Joannete I call her almost every morning and all she says is she had sent the email(rejection letter.)
I believe hello Peter can help me resolve this matter..
Thank so much for this platform and a lovely day!
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that we did not demonstrate it to you.
It will be of great help if you can send me your Policy Number so I can personally assist you with your query.
You mentioned speaking to Joanette, I will contact her first thing tomorrow morning to see how we may assist.
Sincerely
Stefanie Harmon
***
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that we did not demonstrate it to you.
It will be of great help if you can send me your Policy Number so I can personally assist you with your query.
You mentioned speaking to Joanette, I will contact her first thing tomorrow morning to see how we may assist.
Sincerely
Stefanie Harmon
***
I trust you are well.
When I did not receive your response, I asked my Claims Team to find the claim you are referring to.
This matter refers to a vehicle accident claim under policy MJ KOLA–claim reference 166851 The Insurer repudiated your claim in terms of your policy contract, and we may not disclose reasons for the rejection of a claim on this media platform.
We have proof that the relevant rejection letter was emailed to both you and your broker frequently, and the claims consultant has communicated with you directly as well.
We can provide proof of all correspondence.
Should you wish to discuss this matter further, kindly contact your Financial Advisor / Broker.
Sincerely
Stefanie Harmon
I trust you are well.
When I did not receive your response, I asked my Claims Team to find the claim you are referring to.
This matter refers to a vehicle accident claim under policy MJ KOLA–claim reference 166851 The Insurer repudiated your claim in terms of your policy contract, and we may not disclose reasons for the rejection of a claim on this media platform.
We have proof that the relevant rejection letter was emailed to both you and your broker frequently, and the claims consultant has communicated with you directly as well.
We can provide proof of all correspondence.
Should you wish to discuss this matter further, kindly contact your Financial Advisor / Broker.
Sincerely
Stefanie Harmon