Quicksure insurance

I submitted my claim in December, 02 2020. my car was badly bumped in Johannesburg central. they allocated Nu wagon Autobody in Randburg as the service provider. when i asked why so far, i was told that because it happened in Johannesburg. It took Nu Wagon 3 month to fix my car. upon receipt of my after complaints, the same day i discovered that the light on the side that the car was demaged was not fixed, there was no illumintion. the wiper is bent. I do not know what else is not fixed. when i reported to them they said i must bring the car in. i did not have a problem with that, however the problem was the the transport. I have been hiring cars, taking ubers and using public transport to take my child to school and to go to work during the period that my car was fixed. I said to them i will bring the car, but because it is their fault that i have to take it back, they must provide me with caurtesy car. they said they will phone me when it is available. I waited two weeks, no response. when i decided to enquire, i was told to bring the car in and that they do not have the driver and the car.

I am frustrated with this poor service of Nu Wagon and Quicksure. I have paid my money for poor service and they do not care. Quicksure has increased my premiums, but my car is not yet fixed. I regret taking this insurance, ishouldnt have trusted something under the name Old Mutual knowing their history.

please help.