Quicksure has no money to pay our claim???

We are still waiting for our claim to be resolved. Since my last complaint lodged regarding the assessors.<br> I stated previously that Quicksure has always been great however my latest experience with them has been nothing less than dissatisfying.<br> After Netassess gave their approval and go-ahead for the claim to be resolved. <br> I have completed the forms for the funds to be paid out to me and it's been a week now.<br> All feedback we keep receiving is that the payment has been loaded on the system and they are awaiting funds from New National.<br> How is it that we pay our insurance monthly on time with no issues and then when we need a small claim to be paid out and processed there's no funds? Am I missing something here? <br> WE ARE NOT HAPPY